Student Veterans of America Jobs

Welcome to SVA’s jobs portal, your one-stop shop for finding the most up to date source of employment opportunities. We have partnered with the National Labor Exchange to provide you this information. You may be looking for part-time employment to supplement your income while you are in school. You might be looking for an internship to add experience to your resume. And you may be completing your training ready to start a new career. This site has all of those types of jobs.

Here are a few things you should know:
  • This site is mobile friendly. You do not need a log-in or password to access information.
  • Jobs on this site are original and unduplicated and come from three sources: the Federal government, state workforce agency job banks, and corporate career websites. All jobs are vetted to ensure there are no scams, training schemes, or phishing.
  • The site is refreshed daily to remove out-of-date content.
  • The newest jobs are listed first, so use the search features to match your interests. You can look for jobs in a specific geographical location, by title or keyword, or you can use the military crosswalk. You may want to do something different from your military career, but you undoubtedly have skills from that occupation that match to a civilian job.
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Support Services Group WFM Manager in Colon, Panama

We are seeking an experienced and detail-oriented Workforce Management (WFM) Manager with a strong background in forecasting, WFM system experience (preferably Teliopti), and proficiency in managing multi-skill environments (Inbound, Chat, Email). The ideal candidate will play a crucial role in optimizing workforce efficiency, managing schedules, and implementing strategies to meet service level goals.

Key Responsibilities:

  1. Workforce Management:

o Develop and implement workforce management strategies to optimize staffing levels.

o Monitor and analyze real-time performance metrics to make data-driven decisions.

o Collaborate with various departments to align workforce planning with business objectives.

  1. Scheduling:

o Create and manage employee schedules to meet business requirements.

o Balance staffing levels to achieve optimal coverage and efficiency.

  1. Forecasting:

o Utilize historical data and industry trends to develop accurate forecasting models.

o Collaborate with relevant teams to gather data and insights for forecasting purposes.

o Regularly review and adjust forecasts based on actual performance.

  1. WFM System Experience:

o Demonstrate proficiency in using WFM systems, with a preference for experience with Teliopti.

o Leverage WFM technology to enhance scheduling, forecasting, and overall workforce optimization.

  1. Multi-Skill Proficiency:

o Manage workforce planning for multi-skilled environments, including Inbound calls, Chat, and Email support.

o Ensure efficient allocation of resources across different skill sets.

  1. Reporting:

o Generate and present regular reports on workforce performance and forecasting accuracy.

o Provide insights and recommendations for improvement based on data analysis.

  1. Communication Skills:

o Strong communication and interpersonal skills to collaborate effectively with teams.

o Provide clear and concise information to stakeholders at all levels.

Qualifications:

  • Preferred- Bachelor's degree in business, Statistics, or a related field.

  • Proven experience as a WFM Manager with a focus on forecasting.

  • WFM system experience, with a preference for Teliopti.

  • Proficiency in managing multi-skill environments (Inbound, Chat, Email).

  • Strong analytical and problem-solving skills.

  • Excellent communication and interpersonal skills.

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