Texas A&M University - Central Texas Case Investigator in College Station, Texas
Texas A&M University Health Science Center
Senior Vice President & Ceo
Proposed Minimum Salary
College Station, Texas
Temporary/Casual Staff (Fixed Term)
Texas A&M University is committed to enriching the learning and working environment for all visitors, students, faculty, and staff by promoting a culture that embraces inclusion, diversity, equity, and accountability. Diverse perspectives, talents, and identities are vital to accomplishing our mission and living our core values.
What we want
The Case Investigator, will act as primary point person to call people with a positive diagnostic test for COVID-19 (cases), provide support and information about the disease, and gather information including contacts. Fluency in second or multiple languages a plus, although translation services will be available. The selected candidate will subscribe to and support our commitment to Inclusion, Diversity, Equity and Accountability (IDEA) as stated above. If the description sounds interesting to you, we invite you to apply to be considered for this opportunity.
What you need to know - This is a part-time; temporary position working remotely ; (Texas resident preferred and familiarity with Texas’ geography) pay rate is $18.00/hr.
Equipment used in the performance of essential duties:
Access to the following Technology:
Ability to support version of one of the following:
Microsoft Edge, Google Chrome. Mozilla Firefox or Apple Safari, as designated by the browser vendor.
Note: Microsoft Internet Explorer should not be used
Access to PC hardware minimum requirements:
Processor: 2.4 GHz Core 2 Duo or equivalent
RAM: 2 GB Monitor Display: 1024 x 768, 16 colors
Sound Card: Full Duplex sound system
USB 2.0 port for USB Headset
Access to minimum PC software requirements:
One of the following 32-bit or 64-bit operating systems: Microsoft Windows 7 Service Pack 1 Microsoft Windows XP Professional with Service Pack 2 or 3
Access to network connection with: Minimum 5MB download broadband internet speed
Minimum 1MB upload broadband internet speed
COVID-19 information: Texas A&M University monitors and updates our recruiting, hiring and onboarding processes to align with local, state and federally mandated health guidelines to keep employees, prospective employees, and visitors as safe as possible. Each department has established both remote and in-person procedures for conducting these processes, which include sanitizing common spaces, a mask policy, and maintaining safe physical distancing to the extent possible. Departments will provide the procedures to be followed at each step of the recruiting process.
Required Education and Experience:
High School diploma, GED or equivalent combination of education and experience
Experience working in a health, human service, or community-based organization or institutional setting
Required Knowledge, Skills, and Abilities:
Ability to multitask and work cooperatively with others. Ability to speak, read, and write English fluently
Ability to work remotely. Ability to exhibit a professional, positive attitude and work ethic
Ability to manage and adapt to change
Excellent interpersonal skills required and ability to show empathy and interact professionally with culturally diverse individuals during a time of crisis and distress
Excellent organizational and communication skills
Critical thinking and sound judgment required
Ability to handle confidential information with discretion and professionalism
Ability to work through conflict
Proficiency with computers and data entry into electronic tracking systems
Ownership of or ability to acquire a personal computer and broadband internet access
Texas resident preferred and familiarity with Texas’ geography
Other Requirements or Other Factors:
Must completed “Making Contact: A Training for COVID-19 Contact Tracers” offered by the Association of State and Territorial Health Officials, Texas Health and Human Services HIPAA training or approved equivalent, Texas Health and Human Services Cybersecurity training or approved equivalent, Texas Health Trace data system training, and Texas Health and Human Services Acceptable Use Agreement as a part of onboarding.
Must meet minimum requirements for Personal Computer hardware and software and broadband internet (see details above in section titled: What you need to know )
Required to follow all scripts, policies and procedures provided by DSHS, and comply with DSHS training regarding confidential information related to personal information
The contact tracing call center will operate 7 days a week between the hours of 8am and 8pm Central Standard Time
Evening and/or weekend work may be required
Preferred Education and Experience:
Graduation from an accredited four-year college or university with major coursework in epidemiology, microbiology, infectious diseases, bio-statistics, or a related field
Experience in the field of epidemiology, communicable disease control, or a related field
Preferred Knowledge, Skills, and Abilities:
Knowledge of the principles and methods of epidemiology
Fluency in second or multiple languages a plus
Ownership of or ability to acquire a headset is preferred
Case Investigating - Act as primary point person to call people with a positive diagnostic test for COVID-19 (cases). Provide support and information about the disease, and gather information including contacts. Communicate with cases in a professional and empathetic manner. Triage and coordinate next steps for support for cases, including referral to social services. Provide contacts with approved information about Texas' quarantine/isolation procedures, if appropriate, refer them to testing according to protocol and/or to a COVID-19 social resource. Maintain daily contact with supervisor. Escalate issues to supervisor.
Contact Tracing - Perform contact tracing duties for team as necessary based on contact tracer workloads. Perform other duties as assigned.
Instructions to Applicants: Applications received by Texas A&M University must either have all job application data entered or a resume attached. Failure to provide all job application data or a complete resume could result in an invalid submission and a rejected application. We encourage all applicants to upload a resume or use a LinkedIn profile to pre-populate the online application.
All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution’s verification of credentials and/or other information required by the institution’s procedures, including the completion of the criminal history check.
Equal Opportunity/Affirmative Action/Veterans/Disability Employer committed to diversity.
Texas A&M University-Central Texas was established in 2009 as a member of The Texas A&M University System, one of the largest systems of higher education in the nation. A&M-Central Texas is an upper-level institution, fully aligned with regional community colleges and offering quality bachelor’s and master’s degrees with an emphasis on access and affordability.
The student population at A&M-Central Texas is diverse and growing, with more than 2,600 students currently enrolled. To accommodate both full and part-time students, classes are offered on the main campus in Killeen, at off-site locations like Fort Hood and the East Williamson County Higher Education Center in Hutto, as well as fully online. The University serves the Central Texas region with a growing range of academic programs that foster excellence and achievement. For more information about A&M-Central Texas, visit www.tamuct.edu.
Texas A&M University-Central Texas prohibits Vaping and E-Cigarettes on campus.
Texas A&M University-Central Texas is an Equal Opportunity/Affirmative Action/Veterans/Disability Employer.
Texas A&M University Central Texas does not discriminate on the basis of sex in its education programs and activities, including admission and employment, in accordance with Title IX of the Educational Amendments of 1972.
If you need assistance in applying for this job, please contact (254) 519-8610.
TAMUCT Home Page (https://www.tamuct.edu/)
HR Home Page (https://www.tamuct.edu/human-resources/index.html)
Benefits Summary (https://www.tamuct.edu/human-resources/benefits.html)
Commitment to Diversity (https://www.tamuct.edu/human-resources/benefits.html)
Employment Opportunities (https://www.tamuct.edu/human-resources/employment-opportunities.html)
Employee Directory (https://www.tamuct.edu/directory/index.html)
TAMUCT Mission, Vision and Values (https://www.tamuct.edu/about/mission.html)