Job Information
Copeland Senior Network Operations Engineer in CLUJ NAPOCA, Romania
Copeland is a global provider of sustainable climate solutions, creating efficient residential, commercial, and industrial spaces through HVACR technologies.
Are you constantly looking to develop yourself and learn more about new solutions in network operations? If you have a can-do attitude and enjoy delivering the best customer services, then we are the perfect match for you!
We are looking for a Senior Network Operations Engineer to provide Tier II and Tier III technical operational support to the Global Copeland IT Enterprise.
If this sounds like an exciting job for you, then join our team in Cluj-Napoca!
In This Role, Your Responsibilities Will Be:
Supports and supervises the Global IT Enterprise infrastructure to include SD-WAN, Cloud, and Campus infrastructure services (LAN/Wireless).
Provides technical support for daily, change, and incident response operations, and supports the daily administration and management of the Global Enterprise operations.
Collaborate with Service Management to coordinate change and patch management, new service turnup, and service disconnections.
Provide technical direction on the configuration and operation of the use of NOC and monitoring and management tools (Solarwinds, Splunk, vManage, vAnalytics, ISE, DNAC, NetScout nGenious)
Leads processes regarding end-to-end network connectivity and performance of Cisco devices and circuits, and across all communication platforms (WLAN, LAN, SD-WAN, Firewall, IPSec links, and VPN’s).
Works with Security group to ensure the accurate deployment of Copeland Security policy and governance requirements and provide real-time status of Copeland Enterprise service availability and performance.
Build and maintain of low-level documentation (Viso).
Analyze data and deliver metrics associated with utilization, capacity, and functional operations of the network.
Provides SME support for Network services and Critical Incident responses.
Support root cause analysis of problems and tracks, documents and reports identified patterns.
Work with the general direction both independently and with other members of the various operation teams.
Who You Are:
You deliver messages in a clear, compelling, and concise manner. You persist in the face of challenges and setbacks. You provide balanced feedback at the most critical times. You partner with others to get work done. You build and deliver solutions that meet customer expectations.
For This Role, You Will Need:
Bachelor’s degree in CS, MIS or related technology/engineering field preferred or equivalent experience, or Military Occupational specialties with minimal 5 years’ operational experience that focus on IT Communication.
Cisco Certified Network Professional required, Cisco Certified Inter network Expert certification preferred, or equivalent experience required.
Ten or more years' experience working in a Network Operations Engineering positon, including hands-on involvement in configuring and fixing large, distributed network services in a traditional Cisco LAN/WAN environment including private, public virtual and layer 2 and layer 3 networks.
In-depth knowledge of VLANs, spanning tree, BGP, EIGRP, OSPF, physical layer protocols
Detailed knowledge of Cisco SDWAN Viptela and Meraki technologies and features, as well as wireless solution architectures and capabilities.
Experience managing wireless infrastructures using Cisco Prime, ISE, and DNAC solution tools, and deploying cloud-based Cisco Viptela SD-WAN globally.
Previous experience in working together with global and local Managed Service Provider Telecoms or other external vendors, supporting the delivery of MPSL, DIA, and Broadband services.
Functional understanding of Security technologies and their relations to Network communications, of DNS, DHCP and related network services, as well as IP addressing strategies and practices.
Ability to perform maintenance activities outside of normal business hours.
Superb Communication and Teamwork skills, able to operate in a large global matrix network environment with a distributed global operations team.
Proficiency in English.
Solid grasp of Cloud networking specifically with Azure and AWS.
Process accuracy and documentation skills are important.
Experience working within ITIL 3/4 framework, routers, switches, firewall, Load balancer.
Experience of operating in an Enterprise environment with strict change control procedures.
Preferred Qualifications that Set You Apart:
Familiarity with zScaler Security and segmentation solutions.
Relevant knowledge of Microsoft 365 products including Visio and Project.
Our Offer to You
By joining Copeland, you will be working at the heart of our business. This means that the skills and business insight gained can serve as an invaluable foundation toward developing your career within our global organization. We offer plentiful opportunities for advancement and support this through our formal personal development planning process.
Our on-boarding program uses a blended learning approach to get you up and running as quickly as possible. You benefit from certified trainers with extensive knowledge of our customers, products and applications. Our flexible work from home policy allows you to make the best of your time, by combining quiet home office days with collaborative experiences in the office so that you can personalize your work-life mix.
Our Commitment to Our People
Across the globe, we are united by a singular Purpose: Sustainability is no small ambition. That’s why everything we do is geared toward a sustainable future—for our generation and all those to come. Through groundbreaking innovations, HVACR technology and cold chain solutions, we are reducing carbon emissions and improving energy efficiency in spaces of all sizes, from residential to commercial to industrial.
Our employees are our greatest strength. We believe that our culture of passion, openness, and collaboration empowers us to work toward the same goal - to make the world a better place. We invest in the end-to-end development of our people, beginning at onboarding and through senior leadership, so they can thrive personally and professionally.
We provide employees with flexible and competitive benefits plans that offer the right options to meet your individual and family needs. Some items may include flexible schedules and remote work, professional development opportunities, paid parental leave, vacation and holiday leave.
Together, we have the opportunity – and the power – to continue to revolutionize the technology behind air conditioning, heating and refrigeration, and cultivate a better future. Learn more about us and how you can join our team!
Our Commitment to Diversity, Equity & Inclusion
At Copeland, we believe having a diverse, equitable and inclusive environment is critical to our success. We are committed to creating a culture where every employee feels welcomed, heard, respected, and valued for their experiences, ideas, perspectives and expertise. Ultimately, our diverse and inclusive culture is the key to driving industry-leading innovation, better serving our customers and making a positive impact in the communities where we live.
About Copeland
We are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential, commercial and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering, design and manufacturing combined with category-leading brands in compression, controls, software and monitoring solutions result in next-generation climate technology that is built for the needs of the world ahead.
Whether you are a professional looking for a career change, an undergraduate student exploring your first opportunity, or recent graduate with an advanced degree, we have opportunities that will allow you to innovate, be challenged and make an impact. Join our team and start your journey today!
No calls or agency requests please.