Student Veterans of America Jobs

Welcome to SVA’s jobs portal, your one-stop shop for finding the most up to date source of employment opportunities. We have partnered with the National Labor Exchange to provide you this information. You may be looking for part-time employment to supplement your income while you are in school. You might be looking for an internship to add experience to your resume. And you may be completing your training ready to start a new career. This site has all of those types of jobs.

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Codonics Inc Technical Support Project Leader in Cleveland, Ohio

Job Title:                *Technical Support Project Leader                                                                                      Status:                     Non-Exempt Department: *        Technical Services, HQ Based Reports* to:             Director of Technical Services Hours:                      *8:30 AM -- 5:30 PM, flexible, Monday through Friday. Willing to adjust hours on occasion as needed. Limited travel may be required.

Job Summary:

This position is responsible for a variety of actions including but not limited to: managing multiple concurrent upgrade projects; training external and internal parties in the installation, configuration and operation of Codonics products; making on-site visits to new and existing installations.  Project management includes acting as the focal point for external partners and customers; conducting regular project meetings; team leadership and coordinating the efforts of additional Codonics on-site installation personnel.  The person(s) in this position will work in conjunction with Sales, Technical Services, and Engineering.

Duties and Responsibilities: (subject to change)

  • Lead, manage and document the status of upgrade and enhancement projects at assigned customers.  Contact specified departments of the customer site to coordinate and maximize the impact of the on-site visit.
  • Establish proficiency and technical knowledge of Codonics SLS products, network connectivity and complex system troubleshooting situations.
  • Train others remotely and on-site and immediately assess the understanding of Codonics products and services in order to ensure a successful installation.
  • Log and track call and email information via technical support database and CRM.
  • Assist in the development of Tech Support publications and training materials and assist in their presentation to resellers, end users and Codonics personnel.
  • When not performing activities related to product installations, work with the Technical Support group to advance the general level of knowledge of the equipment and answer incoming calls.
  • Additional duties may be assigned.

Required Skills:

  • Excellent interpersonal and written communication skills
  • Strong technical aptitude
  • Proven self-management and supervisory skills
  • Comfortable with Microsoft software, specifically Office, including Word, Excel and Outlook.

Optional Skills:

  • Preference will be given to individuals possessing Project Management training and/or certification, Certified Pharmacy Technician or other related certifications and/or familiarity with networking, Linux, pharmacology and anesthesiology, vendor procedures for working on-site at hospital/medical facilities
  • Microsoft Project and Microsoft OneNote experience

Education and/or Experience:

  • Associate degree level work or greater in a related field of study
  • 2+ years in contact with customers in a technical role, familiarity with TCP/IP, networking, FTP, SMTP, Virtual Machines, hands-on troubleshooting, diagnosis, configuration of networked equipment, and other associated networking/software environment

Codonics is an Affirmative Action,

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