Student Veterans of America Jobs

Welcome to SVA’s jobs portal, your one-stop shop for finding the most up to date source of employment opportunities. We have partnered with the National Labor Exchange to provide you this information. You may be looking for part-time employment to supplement your income while you are in school. You might be looking for an internship to add experience to your resume. And you may be completing your training ready to start a new career. This site has all of those types of jobs.

Here are a few things you should know:
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  • Jobs on this site are original and unduplicated and come from three sources: the Federal government, state workforce agency job banks, and corporate career websites. All jobs are vetted to ensure there are no scams, training schemes, or phishing.
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  • The newest jobs are listed first, so use the search features to match your interests. You can look for jobs in a specific geographical location, by title or keyword, or you can use the military crosswalk. You may want to do something different from your military career, but you undoubtedly have skills from that occupation that match to a civilian job.
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Park Place Technologies Technical Support Engineer - Level 1 in CLEVELAND, Ohio

Technical Support Engineer Level 1

In this role, you will be responsible for working with our customers to understand, document and resolve their service requests. You will have a strong sense of ownership, attention to detail and communication as you manage the request to resolution. Collaboration skills are important as you will work closely with our internal teams and partners, if required, to identify problems, follow procedures, and resolve them promptly.

 

Responsibilities:

- - Act promptly on incoming calls, tickets, alerts, emails, or chats to resolve customer and partner issues.

- - Understand and explain technical and procedural concepts to both technical and non-technical audiences.

- - Troubleshoot complex problems, analyzing issues, across a customer environment to provide effective solutions.

- - Provide timely updates, both written and verbal to our customers, internal teams, and partners.

- - Punctual and reliable attendance.

- - Other duties as assigned.

 

Basic Qualifications:

- - Technical qualification in Computer Science, Technology, Engineering or proven experience in technical support or customer-facing roles.

- - Excellent verbal and written communication skills.

- - Strong organizational and time management skills, with the ability to manage multiple priorities and meet deadlines.

- - Customer-focused and collaborative mindset with a passion for delivering exceptional service.

- - Troubleshooting and problem-solving skills, with the ability to analyze issues and provide effective solutions.

- - Ability to work independently and collaboratively within a team environment.

- - Must have at least one of the following: - - A fundamental understanding of IT infrastructure. Familiarity with firewall, switches, routers, servers, or storage concepts.

- - A knowledge of operating systems (Windows, Lunix, Unix) and scripting. - - Windows server management / patching experience. - - Experience working with hardware such as Dell PowerEdge, HP ProLiant, NetApp FAS, EMC Mid-Range, EMC Enterprise-Storage, IBM P Series etc.

- - You will be fully trained on our systems and processes and must demonstrate the ability to be self-motivated with a strong sense of ownership and attention to detail.

 

Preferred Qualifications:

- - A+

- - CCNA or Equivalent

- - ITIL foundation or higher

- - Microsoft/CompTIA

- - Azure Infrastructure

- - Similar technical or customer service certification

 

Travel:

- - 5%

If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by calling 1-877-778-8707.

 

Park Place Technologies is an Equal Opportunity Employer M/F/D/V.

 

Park Place Technologies has an in-house recruiting team that focuses exclusively on the hiring needs of our company. We are not currently accepting additional third-

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