KeyBank Senior Lead Employee Relations Consultant in Cleveland, Ohio
Senior Lead Employee Relations ConsultantinCleveland, OHatKeyBank
Date Posted: 10/17/2020
Employee Type: Full-Time
Location: 100 Public Square Cleveland, OH
Date Posted: 10/17/2020
Headquartered in Cleveland, Ohio, KeyCorp (Key) is one of the nation s largest financial services companies. Key provides investment management, retail and commercial banking, consumer finance and investment banking products to individuals and companies throughout the United States and, for certain businesses, internationally.
Our goal is to be the best regional bank in the U.S. What that means is we put our clients needs first and take a customized approach to meeting those needs. At Key we ve made a promise to our clients that they will always have a champion in us. To deliver on that promise, we re committed to building a team of engaged employees who do the right thing for our clients and help them achieve their financial goals each and every day.
Senior Lead Employee Relations Consultant (SLERC)
The Senior Lead Employee Relations (ER) Consultant is an individual contributor role reporting to Senior ER Manager. This role manages issues for Key employees, including all levels of management, that have been determined to require more in-depth review, investigation, risk mitigation and/or consultation for resolution.
Manages complex ER matters, provides guidance and advice to clients by interpreting and applying policy, with collaboration and decisiveness that supports business objectives, mitigates risk, strengthens manager effectiveness, and facilitates employee engagement;
Documents investigations and cases in a thorough, timely, and accurate manner;
Identifies and escalates issues and/or trending as appropriate and provides recommended actions or enhancements to mitigate or minimize risk;
Demonstrates critical thinking and good judgment;
Interprets and applies Key s policies to provide recommendations and guidance to clients that comply with applicable policies, laws and regulations;
Manages case resolution by coordinating and developing solid working relationships with internal clients, partners, and subject matter experts (e.g., HR Business Partners, Law Group, Corporate Investigations, Corporate Medical, Corporate Information Security, Corporate Employee Relations, and ER Solutions Team);
Maintains understanding of current projects and issues in the line of business, HR departments, and corporate HR functional areas by participating in staff meetings, conference calls, and building relationships;
Delivers high quality service to all clients, displays excellent customer service skills and HR knowledge.
Success criteria include :
Deep knowledge of employment law and regulations;
Demonstrated effective mediation and conflict resolution skills;
Ability to interact and communicate verbally and in writing with all levels of management and employees with strong interpersonal and influencing skills;
Proven ability to analyze problems and situations and recommend appropriate courses of action by utilizing relevant data and metrics to perform risk analysis and support recommendations while mitigating risk and supporting line of business strategic initiatives; and
Collaboration with internal partners on ER matters.
Conduct and facilitate presentations as necessary.
Conduct and facilitate training as necessary.
Attend meetings as necessary.
Provide ER perspective feedback on proposed LOB, HR and/or Enterprise policies, training, communications etc.
Education – Bachelor s Degree or equivalent work experience
Leadership – Works under limited direction; more autonomy; may occasionally guide or monitor work of others
Business Acumen – Deep knowledge of employment laws and HR policies, practices and principles; solid understanding of LOBs
Presentation/Communication Skills – Solid presentation development; thoughtful organization of content; strong writing skills; demonstrates creativity in articulating messages that support recommendations
Client Interaction/Relationship Building Skills – Proven relationship-building skills with employees and all levels of management; knows which partners to leverage; strong interpersonal and collaboration skills
Influence – Proven influencing ability with employees and managers through solid understanding of HR practices and business strategy; advises, challenges and influences clients to make informed decisions while mitigating risk
Human Resources Technical Expertise
Listening Skills and Situation Analysis
Interpretation of information/situations/etc
Risk Management Consultation and influencing skills
Problem Solving and Resolution Identification
Understanding of organizational hierarchy
Verbal and Written Communication Skills
Demonstration of Key s Values
- Knowledge of a financial services industry.
Microsoft office products including Word, Excel, etc.
Phone and other office equipment
Absence Delivery System
An approximate 8 week training program including Lotus Notes, Key policies and procedures, laws and regulations, and reports.
Other on the job training.
Standard enterprise-wide compliance training is required.
Ethics and Values
Balanced Decision Making
Attention to Detail
Functional and Technical Skills
Integrity and Trust
Active and Accurate Listening
Relating to Others
Complex Problem Solving/Situation Analysis
KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to engaging a diverse workforce and sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.