Job Information
Cleveland Clinic Safety Quality Patient Experience Specialist II in Cleveland, Ohio
Join the Cleveland Clinic team, where you will work alongside passionate caregivers and provide patient-first healthcare. Cleveland Clinic is recognized as one of the top hospitals in the nation. At Cleveland Clinic, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.
As a Patient Safety Program Manager (PSPM), you will:
Provide leadership for safety assessments.
Coordinate the activities of the Patient Safety Committee.
Educate other practitioners on system-based causes for medical errors, management and caregivers.
Communicate evidence-based practices regarding effective patient safety strategies to stakeholders within the organization.
The ideal future caregiver is someone who:
Is self-directed.
Is passionate about patient safety.
Empowers caregivers to speak up.
Demonstrates a strong work ethic.
As a Patient Safety Program Manager, you will work close with the Executive Team for the hospital and have opportunities to facilitate committees and presentations.
At Cleveland Clinic, we know what matters most. That's why we treat our caregivers as if they are our own family, and we are always creating ways to be there for you. Here, you'll find that we offer: resources to learn and grow, a fulfilling career for everyone, and comprehensive benefits that invest in your health, your physical and mental well-being and your future. When you join Cleveland Clinic, you'll be part of a supportive caregiver family that will be united in shared values and purpose to fulfill our promise of being the best place to receive care and the best place to work in healthcare.
Responsibilities:
Oversees the creation, review and refinement of the scope of the Patient Safety Program within the facility on an annual basis.
Collaborates with Quality Department in meeting Joint Commission and other regulatory agency requirements.
Coordinates the activities of the Patient Safety Committee including public reportable clinical data sets.
Serves as liaison between CNO/CEO and Safety Committee.
Reports medical errors and near misses, as well as corrective actions taken.
Oversees the management and use of medical error information.
Reviews internal error reports and utilizes information from external reporting programs to achieve internal outcomes.
Investigates (along with Risk Management) patient safety issues within the facility.
In collaboration with Quality/Risk Management, identifies, manages, and participates in the review of adverse events that may have or have resulted in patient harm.
Participates in sentinel event process.
Develops action plans identified through root cause analysis.
Other duties as assigned
Education:
- Bachelor's Degree in Nursing, Healthcare Administration, Business, Engineering or related field required.
Certifications:
- Certified Professional in Patient Safety (CPPS) within one year of hire.
Complexity of Work:
Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision.
Must be able to work in a stressful environment and take appropriate action.
In depth knowledge of health care delivery systems.
Demonstrated knowledge in principles of risk management, quality and performance improvement methods
Work Experience:
- Minimum five years of related experience with Quality Management, Risk Management/Patient Safety and Performance Improvement program or related healthcare experience. In depth knowledge of patient safety best practices, joint commission standards, and conditions of participation
Physical Requirements:
Ability to walk extensively, ability to lift up to 25 pounds, and the ability to wear protective equipment such as respirators, boots, gloves and protective eye gear.
Position requires visual acuity with the ability to smell, taste and hear.
Personal Protective Equipment:
- Follows standard precautions using personal protective equipment as required.
Pay Range
Minimum hourly: $30.41
Maximum hourly: $46.38
The pay range displayed on this job posting reflects the anticipated range for new hires. While the pay range is displayed as an hourly rate, Cleveland Clinic recruiters will clarify whether the compensation is hourly or salary. A successful candidate's actual compensation will be determined after taking factors into consideration such as the candidate's work history, experience, skill set, and education. This is not inclusive of the value of Cleveland Clinic's benefits package, which includes among other benefits, healthcare/dental/vision and retirement.
Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities