Student Veterans of America Jobs

Location: For Those Who Work At Home - Various, Ohio 44145 This position includes on call work which includes time on weekends (part of monthly rotation) and after hours for issues impacting production and/or for special projects due to business need. JOB BRIEF This role will support multiple functions and processes within Payment and Deposit Operations, focusing primarily on KeyNavigator analysts support and other duties as assigned. Payment and Deposit Operations fosters a culture founded on accountability, teamwork, leadership, intellectual curiosity and a balanced foundation between work and personal life. As an analyst, you will develop industry expertise and detailed product knowledge, and drive execution of strategic initiatives. ESSENTIAL JOB FUNCTIONS Primary responsibility is providing operation support of KeyNavigator, and additional areas of support, as assigned. Job functions of an Operations analyst include: Delivering high quality support and great service to our internal/external partners and clients. Active participation and guidance as it relates to KeyNavigator, and the associated applications/systems, process initiatives and projects. Assists in identifying and implementing operational improvement concepts that generate measurable benefits across the organization (e.g. revenue, expense, client experience, etc.); further supports larger improvement projects. Assist in developing reporting and metrics to measure performance and effectiveness of operational processes. Demonstrate and maintain familiarity of industry trends and practices in operational area, Risk Management, Compliance, and Operations. Support all solutions for business critical operational or technology issues including operational impact, root cause analysis, cross business impact, and arrival at solutions; communicate clearly to end users and key stakeholders. Mine data from primary and secondary sources often using complex joins across multiple datasets Support projects that center around the completion of various tasks, including application changes, upgrades, issue remediation plans, 2nd and 3rd line of defense exams, etc. Partner and communicate with stakeholder groups to ensure workload is effectively prioritized, planned, and tracked to completion. More broadly, analysts are expected to display the following skills and competencies: Strong problem solving through ability to analyze qualitative, operational & financial data Strong interpersonal, influencing and relationship building skills; must demonstrate the ability to work cross functionally with a variety of different personality types Ability to concisely and effectively communicate with senior management High degree of adaptability & intellectual curiosity, comfortable with ambiguity Exceptional teamwork and collaboration REQUIRED QUALIFICATIONS: Bachelor's Degree or equivalent experience Client centric mindset Ability to effectively manage change Proven track record of building strong working relationships with internal partners and external clients Ability to stay on top of task assignments Strong decision making and analytical skills Excellent written and verbal communication skills Attention to detail in documenting and implementing requirements Highly organized, detail-oriented with the ability to thoroughly analyze and resolve issues Ability to facilitate research and resolution of sometimes less-than-straight-forward issues Strong aptitude to technology based tools and databases (i.e., Excel, Access) Interest, willingness and ability to assimilate information quickly and succinctly Works well in a team-based environment PREFERRED QUALIFICATIONS: 1-2 years of Operational Analyst experience 1-2 years as SME in Operational role within Key with knowledge of KeyNavigator Technically savvy in relation to