Job Information
Verde Canyon Railroad Hospitality Manager in Clarkdale, Arizona
This job was posted by https://www.azjobconnection.gov : For more information, please see: https://www.azjobconnection.gov/jobs/6499498
- Maintain schedule for train employees for an entire month (when possible).
- Set goals for performance with onboard staff; organize workflow and delegate tasks if they are not being met.
- Monitor employees who are continuously late or who are turning in unauthorized overtime hours. Make sure everyone knows how to report hours correctly.
- Hold meetings only as necessary to inform onboard staff of special needs, events, changes, etc. for the run that day.
- Meet with reservation department to review manifest for the day. Make sure that if there are special requests from groups not organized by the group coordinator, we are prepared for them.
- Make sure cleaning crew is adhering to cleanliness throughout the train, in the depot and in the exterior bathrooms.
- Communicate with reservation department on final departure numbers, last minute walkups, late arrivals, etc..
- Step in if there is a serious problem with a passenger that cannot be resolved by the car attendant or the lead.
- Facilitate special event preparation on the train.
- Walk the train throughout the trip to help car attendants when needed
- Address any customer complaints or uncomfortable situations.
- Collate daily onboard maintenance reports and coordinate repairs with maintenance personnel. Follow up to make sure repairs are completed in a timely manner.
- Coordinate with train leads to make sure inventory is maintained in each bar.
- Payroll input and verification.
- Evaluate productivity and customer care given by onboard staff.
- Visit each station at the end of an excursion to make sure the bar is clean.
- Make sure all accident or incident reporting is complete and all witnesses have documented what they observed.