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Welcome to SVA’s jobs portal, your one-stop shop for finding the most up to date source of employment opportunities. We have partnered with the National Labor Exchange to provide you this information. You may be looking for part-time employment to supplement your income while you are in school. You might be looking for an internship to add experience to your resume. And you may be completing your training ready to start a new career. This site has all of those types of jobs.

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Citigroup IT Production Support & Observability Sr. Support L3 in Ciudad De Mexico, Mexico

The Apps Sup Tech Lead Analyst is a strategic professional who stays abreast of developments within own field and contributes to directional strategy by considering their application in own job and the business. Recognized technical authority for an area within the business. Requires basic commercial awareness. There are typically multiple people within the business that provide the same level of subject matter expertise. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Significant impact on the area through complex deliverables. Provides advice and counsel related to the technology or operations of the business. Work impacts an entire area, which eventually affects the overall performance and effectiveness of the sub-function/job family.

Responsibilities:

  • The Apps Support Tech Lead Analyst is responsable to partner with multiple technology teams to ensure appropriate integration of functions to meet goals; identify and define necessary system enhancements; analyze existing system logic, identify problems; and recommend and implements solutions.

  • Provides expertise in area and an advanced level of understanding of the principles of apps support.

  • Formulates and defines systems scope and objectives for complex, high impact application enhancements and problem resolution through in-depth analysis and evaluation of complex business processes, systems and industry standards; documents requirements.

  • Partners with multiple technology areas and management teams to ensure appropriate integration of functions to meet goals.

  • Works closely with Product Owners, Business Analysts and Systems Analysts to determine and document Systems impacts and support requirements

  • Considers the implications of the application of technology to the current environment.

  • Identifies risks, vulnerabilities and security issues; communicates impact; proposes risk mitigation options.

  • Acts as advisor or coach to new or lower level analysts; allocates work.

  • Provides in-depth analysis with interpretive thinking to define problems and develop innovative solutions.

  • Directly impacts the business by influencing strategic functional decisions through advice, counsel or provided services.

  • Persuades and influences others through strong and comprehensive communication and diplomacy skills

  • Performs other duties and functions as assigned

  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

  • 6-10 years experience

  • Practical problem solving and strategic thinking skills

  • Demonstrated leadership, interpersonal skills and relationship building skills

  • Service oriented attitude

  • Ability to work in a fast-paced environment

  • Experience working or leading requirement gathering efforts for multiple large development projects at one-time

  • Proficient using basic technical tools and systems

  • Good interpersonal and communication skills

Education:

  • Bachelor’s/University degree, Master’s degree preferred

Accountable for leading a robust ITSM support model in partnership with the application development teams, Production. Mgmt. and Infrastructure teams. The Eng. Lead is an experimented role on L3 and SMEs software platform positions. Previous experience on IaC, Configuration Management and scripting automation is a strongly desirable skill.

Key responsibilities include, but no limited to:

  • Lead critical incidents remediation and change management weekly plans, leveraging scripting automation, monitoring and solutioning patterns.

  • Bring Tooling and Platform remediation activities to Architectural Forum and follow up deviations and board decisions.

  • Implement agile software engineering to enforce DevSecOps culture, by providing guide and follow up for CI/CD onboarding.

  • Continuous monitoring: Design of KPIs and the detailed technical requirements to make them available on IT support BAU dashboards.

  • As a Sr. role, Eng. Lead will design and implement reusable reliability mechanisms: autoscaling, balancing, HA and system resiliency.

  • Can lead small technical multidisciplinary teams, to achieve implemented and documented ITSM procedures.

  • Provide specialized guidance and technical recommendations on readiness assessment for new Tooling capabilities.

  • Soporte IT, herramientas de monitoreo splunk deseable

  • Inglés conversacional

  • Soporte a producción

  • Monitoreo de aplicaciones

Job Family Group:

Technology

Job Family:

Applications Support

Time Type:

Full time

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm) .

View the "EEO is the Law (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf) " poster. View the EEO is the Law Supplement (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf) .

View the EEO Policy Statement (http://citi.com/citi/diversity/assets/pdf/eeo_aa_policy.pdf) .

View the Pay Transparency Posting (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf)

Citi is an equal opportunity and affirmative action employer.

Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.

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