Job Information
TEKsystems National Account Manager in City Of Industry, California
Description:
The Packaging (National Account Manager) is responsible for managing and nurturing relationships with our clients, ensuring customer satisfaction, and driving business growth. The Sales Representative will serve as the main point of contact between the company and clients, developing and executing account strategies to achieve mutual success.
ESSENTIAL JOB DUTIES
Perform a variety of leadership duties and job tasks within an assigned department and /or work areas, ensuring that all application safety laws/regulations as well as state/federal employment laws that pertain to this position are following in accordance with Company policies, procedure, standards, and work rules. Essential job functions and duties include, but are not limited to, the following:
Client Relationship Management:
• Build and maintain strong relationships with clients in the labeling or folding carton industry.
• Understand client needs, objectives, and challenges to provide tailored solutions.
• Act as the main point of contact with our customers.
• Vigorously advocate for clients within the organization.
Sales and Revenue Growth:
• Identify upsell and cross-sell opportunities within key accounts in labels or folding carton, packaging in the beauty industry.
• Collaborate with sales team to drive revenue growth and achieve sales targets.
• Track and report on key account performance and revenue metrics.
• Relentlessly work to drive and generate value for our customers.
Account Strategy and Planning:
• Develop and implement strategic account plans to achieve business objectives and revenue targets.
• Collaborate with cross functional teams to align strategies and deliver on client expectations.
• Identify opportunities for account expansion and growth.
Communication and Presentations:
• Communicate effectively with clients, providing regular updates on products, services, and industry trends.
• Conduct presentations to showcase the value proposition and address client needs.
• Respond promptly to client inquiries and resolve issues in a timely manner.
• Ensure all customer concerns, questions and inquiries are dealt with promptly and effectively.
Contract Negotiations:
• Negotiate contract terms and agreements with clients.
• Ensure that contractual commitments are met and exceeded.
• Collaborate with legal and financial teams to finalize and execute contracts/agreements.
Customer Satisfaction and Retention:
• Monitor and measure customer satisfaction levels.
• Proactively address issues or concerns raised by key clients.
• Continuously strive to enhance customer loyalty and retention.
Market Analysis:
• Stay informed about industry trends, market conditions and competitor activities.
• Provide insights and recommendations based on market trends and analysis.
Reporting:
• Maintain accurate records of account activities, interactions, and sales.
• Prepare and submit regular reports to management on account performance.
• Maintain Pipedrive in accordance with defined guidelines.
Other activities:
• Conduct plant tours for potential clients and visitors.
• Attend trade shows to promote company products and services.
Skills:
Sales, packaging, bilingual
Additional Skills & Qualifications:
• Relentlessly committed to driving customer value.
• Excellent verbal and written communication skills. (Bilingual English/Spanish a plus)
• Ability to function as a “Player/Coach” in the development of processes and people.
• Solid customer base in labeling, flexible and folding carton with the ability to bring those customers with you.
• Experience and demonstrated results in applying Continuous Improvement principles to an operation.
• Outstanding problem solving, time management, interpersonal and customer service skills a must.
• Effective planning and organizing skills as they relate to sales, customer relationship building and market research.
• Strong knowledge of production methods/systems, continuous improvement processes, and problem analysis.
• Effective presentation skills (one-on-one or in group settings), and effective telephone etiquette skills/techniques.
• Proficient computer skills and knowledge applicable to the job (i.e. Microsoft Word, Excel, Internet, e-mail), as well as proficiency in the use of in-house programs and applications.
• Strong sales experience with labels, flexibles and/or folding carton packaging is a must have skill.
• Excellent customer-service skills, and the ability to handle multiple duties/assignments effectively and efficiently.
• Strong knowledge of production methods, systems, and continuous-improvement processes
Experience Level:
Expert Level
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.