Job Information
Newegg Inc. Customer Service Representative in City of Industry, California
- Answers incoming customer calls over the phone and/or via email and social media regarding billing issues, product problems, service questions, and general client concerns. * Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every customer. * Assist with placement of orders, refunds, or exchanges/adjustments. * Update customer information in the customer service database during and after each contact. * Recommend potential products or services to management by collecting customer information and analyzing customer needs. * Work with the management team to stay updated on product knowledge and be informed of any changes in company policies. * Contribute to team effort by accomplishing by impacting the company's bottom line by problem-solving and turning frustrated clients into repeat customers. * The position responsibilities outlined above are in no way to be construed as all-encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary. * High School diploma or GED required; Any college is a plus. * Must be 18 years of age or older. * 6 months -- 1 year of customer service experience. * Schedule will include weekends and holidays. Peak season overtime will be required. * Ability to remain professional and courteous with customers at all times. * Strong verbal and written communication skills. * Must have strong computer skills, including but not limited to MS Word and Outlook. * Good listening skills. * Ability to form partnership with department and gain intimate knowledge of department operations. * Detail-oriented, and self-motivated with desire to continuously improve operations. * Exhibit strong business curiosity and must be willing to explore details to challenge the status quo. * Ability to work both independently and with a team in a collaborative work environment. * Ability to treat all information confidentially. * Typing skills and strong multi-tasking skills * Adaptable and proactively able to move with change while maintaining a positive attitude. Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled