Student Veterans of America Jobs

Welcome to SVA’s jobs portal, your one-stop shop for finding the most up to date source of employment opportunities. We have partnered with the National Labor Exchange to provide you this information. You may be looking for part-time employment to supplement your income while you are in school. You might be looking for an internship to add experience to your resume. And you may be completing your training ready to start a new career. This site has all of those types of jobs.

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Job Information

TEKsystems Technical Support Specialist - LVL 1 in Cincinnati, Ohio

Description:

JOB TITLE: Technology Support Specialist I JOB GRADE: 114 UNIT/ORGANIZATION: Analytics & Technology Services FLSA STATUS: Non-Exempt REPORTS TO: Director, ATS DATE: April 8, 2024 GENERAL FUNCTION: Technology Support Specialist LVL 1 provides first point of contact for our end-users seeking technical assistance. Primary responsibilities include providing prompt and efficient support to resolve technical issues and ensure customer satisfaction. This role requires strong communication skills, technical appitude, and a passion for problem solving. 1. Provide first-level technical support to all UWGC team members via deskside, phone, email, or chat. 2. Troubleshoot hardware, software, and network issues reported by customers. 3. Diagnose and resolve technical problems by guiding end-users through step-by-step solutions. 4. Timely escalation of unresolved issues to the appropriate technical team members or IT vendors for further investigation and resolution. 5. Document and track support tickets in the service desk system, ensuring accurate and timely updates, meeting department SLAs. 6. Maintain end-user support knowledge base and service catalog. 7. Assist with auditing and the setup, installation, and configuration of user accounts, software, and hardware components. 8. Educate clients on basic technical concepts and procedures to help them utilize our products effectively. 9. Collaborate with team members in innovating, troubleshooting, knowledge sharing and best practices for delivering exception customer support. 10. Continuously update technical knowledge and skills through training and self-study to stay current with industry trends and advancements. 11. Provides 24x7 support to UW211 call center and Convening Center. 12. Manages equipment inventory and refreshes all equipment according to UWGC’s refresh policy. 13. Contributes to department goals by accomplishing related duties as required. KEY AREAS OF RESPONSIBILITY: Percentage of Time 80% End-User & deskside support 20% Audio/Visual support and maintenance SUPERVISORY RESPONSIBILITIES: N/A OTHER DUTIES: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. COMPETENTCIES: 1. Highly self-motivated and directed. 2. Strong Organization Skills 3. Detailed Oriented 4. Technical Aptitude 5. Able to Maintain Confidentiality 6. Ethical Conduct 7. Accountable, Collaborative, Flexible and Adaptable 8. Strong Time Management Skills 9. Communication Proficiency – Written & Verbal 10. Strong Analytical and Problem-solving Abilities 11. Effectively Prioritizes and Executes Tasks 12. Diversity and Inclusion. JOB RELATIONSHIPS WITH: Interacts with team members at all levels of the organization. MINIMUM QUALIFICATIONS: • High School or equivalent; additional certification in IT or related field are a plus. • One to three years of related work experience and/or training; CompTIA A+ certification or equivalent combination of education and experience in a help desk or IT support setting. • Demonstrated aptitude in OS systems, hardware, maintenance, upgrades, and troubleshooting. • Knowledge and understanding of Microsoft (M365) software support is preferred. • Must be detailed oriented, accurate, and capable of working independently while maintain a team player attitude. • Ability to work well under pressure in a fast-paced team environment with little assistance. • Interpersonal skills necessary to assist and train others in computer systems and technologies. • Excellent organizational skills and outstanding verbal and written communication skills are necessary. • Positive attitude, eagerness to learn, and a passion for helping others. WORKING CONDITIONS: • Normal office environment with little exposure to dust, noise, temperature, and the like. • Ability to lift up to 20 pounds. • Occasional local travel to events within the regional area and nationally. • Extended sitting and viewing of computer monitor.

Additional Skills & Qualifications:

Must have high school or equivalent 1-3 years of related work experience and/or training CompTIA A+certification or equivalent Building good customer rapport Excel, Word, Powerpoint, Outlook

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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