Job Information
Rotex Global, LLC Field Service Supervisor in Cincinnati, Ohio
Position Summary: Rotex is looking for a Field Service Supervisor to join our team in Cincinnati, OH. As a Field Service Supervisor, you will be responsible for supervising the field service activities for all Rotex product lines in North America. Our service department is responsible for visiting customers in the field to provide maintenance and troubleshooting support to machines, in addition to new machine start-up, machine assessments, and training customers. Work You'll Do: Own and maintain the field service schedule based on requested customer service dates and team members' schedule/availability Assign service visits to field service engineers Track and maintain service contracts Track status of open items including trip reports, parts quotes, and billing Troubleshoot machine downtime and provide recommendations for repair or improved productivity Perform new machine start-up inspections and operations training Oversee onsite parts removal, installation, and assembly Recommend parts and service solutions to improve machine uptime, maintenance, and operation Provide written post-visit reports with a visit summary, observations, and recommendations Perform timely customer follow-ups to ensure customer satisfaction and drive parts sales Provide feedback to Rotex engineering and sales teams based on observations and feedback gathered in the field Provide clear and detailed remote technical support via phone and email. Maintain a reasonable "on-call" status Team: The Field Service Supervisor reports to the Senior Manager, Aftermarket Operations and will directly manage a team of Field Service Engineers. Basic Qualifications: Associate's degree in Engineering or related field, or equivalent combination of education and experience 5+ years of mechanical troubleshooting/industrialmaintenance experience Ability to read machine prints Ability to travel domestically or internationally up to 50% of the time Preferred Qualifications: Knowledge of pneumatics and electrical controls Supervisory experience Basic knowledge of Solidworks and AutoCAD or similar software #LI-AP1 #LI-HYBRID Who we are: Rotex pioneered the dry separation industry and grew to become a global manufacturer of industrial separation equipment, becoming a subsidiary of Hillenbrand, Inc. in 2011. Rotex now sets the standards for maximizing yield and minimizing waste for a host of Fortune 500 companies in processing facilities around the world. The Rotex story of superior separations starts with the people who work here. Our associates are our number-one asset; this fine group of people helped Rotex expand from a regional Cincinnati company to a strong global competitor. And we're not done yet. We're always looking for great people to add to our story and to help us write the next chapter in our history.Rotex is a Operating Company of Hillenbrand. Hillenbrand (NYSE: HI) is a global industrial company that provides highly-engineered, mission-critical processing equipment and solutions to customers in over 100 countries around the world. Our portfolio is composed of leading industrial brands that serve large, attractive end markets, including durable plastics, food, and recycling. Guided by our Purpose - Shape What Matters For Tomorrow - we pursue excellence, collaboration, and innovation to consistently shape solutions that best serve our associates, customers, communities, and other stakeholders. To learn more, visit: www.Hillenbrand.com. If you need a reasonable accommodation to assist with your job search or application for employment, email us at recruitingaccommodations@hillenbrand.com . In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for whi