Student Veterans of America Jobs

First for a reason First Student is the largest school transportation provider in North America with more than a century of experience providing safe and reliable transportation. We work with 1,250 school districts in 39 states and 8 Canadian provinces carrying approximately five million students in 21,000 schools daily. The DriverHub Centralized Support Analyst will be responsible for level 1 support of all locations that have been converted to the DriverHub driver tablet solution. The support includes all back-office systems and the driver tablet used by 450 locations and 44,000 drivers when the implementation project completes. The support analyst will take support calls and responds to email requests for support. For phone calls, the support analyst will log any request and follow scripts to resolve issues while the location is on the phone. If the issue cannot be resolved, the support analyst will escalate as appropriate then follow up with the support teams and respond back to the requestor with the final solution. The support analyst will make recommendations to update support scripts, Q&As, and training documentation as appropriate. Be willing to support shifts starting at 5:00 AM to 8:00 PM EST, supporting internal customers (Depot Staff, Trainers, and Leadership) via email and phone, and shipping replacement parts to depots using established protocols. Central Support Analysts may be responsible for on-call portable phone support outside of their shift but during business hours. Work with the Support Manager to understand troubleshooting tactics of increased complexity, respond to tickets appropriately, and ensure internal escalations contain fully researched and documented information regarding issue cause and suggested resolution Qualifications BS/BA degree or equivalent experience preferred, HS diploma required 1+ year of help desk experience Must have excellent communication, organization, interpersonal skills, and technical skills Proficient with Microsoft Excel Mobile device troubleshooting experience preferred Ability to work with apps and software preferred First for a Reason Benefits We offer competitive compensation and benefits (which vary based on role, location, and business), including physical and mental health initiatives, medical/dental/vision, 401(k), and paid holiday/vacation. Professional Advancement Start here. Go far. We believe in promoting from withinwhich means tremendous opportunities for you, thanks to our strong presence across North America. Extensive Training Build skills and knowledge in such areas as safety and security, injury prevention, technology and equipment, and job efficiency. Diversity & Inclusion Because we're stronger together, we aspire to have a culture where all people are First. We're committed to providing an inclusive and diverse working environment for everyone every day. Community Service & Impact Go where opportunity meets community. Our customers are at the heart of everything we do. As the face of First Student, you'll have a positive impact on others. Apply today and get your career on the road with FirstStudent! In the state of Washington, all technician and driving positions, including but not limited to van drivers and any other position requiring employees to drive a company-owned vehicle, are considered safety-sensitive and are therefore subject to drug and alcohol testing, including cannabis. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. First is also committed to providing a drug-free workplace. First will consider for employment qualified applicants with criminal histories consistent with the requirements of the San Francisco Fair Chance