Job Information
United Airlines Senior Data Analyst - IT in Chicago, Illinois
Description
Job overview and responsibilities
There’s never been a more exciting time to join United Airlines! We’re on a path towards becoming the best airline in the history of aviation. Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly, and we can only do that with a truly diverse and inclusive workforce. And we’re growing – in the years ahead, we’ll hire tens of thousands of people across every area of the airline. Our careers include a competitive benefits package aimed at keeping you happy, healthy and well-traveled. From employee-run "Business Resource Group" communities to world-class benefits like parental leave, 401k and privileges like space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world?
We believe that inclusion propels innovation and is the foundation of all that we do. United's Digital Technology team spans the globe and is made up of diverse individuals all working together with pioneering technology to build the best airline in the history of aviation. Our team designs, develops and maintains massively scaling technology solutions brought to life with innovative architectures, data analytics, and digital solutions.
Senior Data Analyst – IT is a data driven leader who has a passion for data, analytics, and program execution with the willingness to dig into details, with the ability to assess the big picture and focus on process improvement. Developing and maintaining solid relationships with key collaborators across Digital Channels, Personalization and Loyalty technology teams with a good understanding of the business, as well as collaborating with a dedicated team and being a problem solver are the keys to success in this role. This team would interpret data gathered from various sources and interpret patterns and trends and turn it into information which improves Operational Excellence (OX). This role requires a good communicator with passion for finding the signal in the data and ability to come up with improvements to applications and metrics to be measured. Should be comfortable enough to communicate with the developers, platform teams, business analysts, user experience and the leadership in influencing change based on the data. The team will partner with Digital Operations Center (DOC) on operational metrics. This role:
Understands the digital performance of the applications/systems influencing the business functionality of applications/systems
Understands the right questions to be asked on the platform data tied to the Digital Channels
Develops streamlined and comprehensive data analytics work streams
Areas of focus will include, but are not limited to: Data Visualizations; Application performance analysis; Error patterns, top factors contributing to errors; Identify, design, and implement internal process improvements: recommendations for performance and greater scalability; Modeling and coding of data
With domain expertise, builds trusted data products including dashboards and reporting products to support Digital Channels, Personalization and Loyalty leadership that helps them make data driven decisions on application performance
Collaborates with US and India Knowledge Center teams to develop dashboards
Track new platform updates and application releases and processes and learn the existing application/systems to research system performance, dig into errors, response time, service logs, define new data collection and tagging, create universal dashboards
Communicate and share updates with leadership, along with putting together regular presentations
This role is a hybrid position, 2 days a week in our Willis Tower Headquarters
United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates, and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status, and other protected status as required by applicable law.
Qualifications
Required
Bachelor's degree preferably in Engineering, Data Science (Mathematics, Statistics or Economics)
Engineering, Data science or another quantitative field (i.e. mathematics, statistics, economics, etc.)
5+ years in Data Analysis, Business intelligence, analytics, and data engineering, with 3+ of those years in a Fortune 500 company
3+ years in ecommerce platform improvement
Experience putting together presentations for collaborators and leaders and interact with all levels of management
Demonstrable ability to craft a vision, inspire the team towards that vision and provide support to achieve it
Extensive experience in BI dash boarding (e.g. PowerBI, Tibco Spotfire, etc...) to produce meaningful, elegant dashboards
Advanced Excel knowledge
Experience analyzing ecommerce platforms for Web, Mobile App, Loyalty, Demonstrated experience in handling massive data sets and relational databases (SQL and Non-SQL)
Ability to study/understand business needs, design data/technology metrics that connect business processes with quantifiable platform outcomes, Understand critical metric / Goal Settings
Advanced level SQL skills
Strong problem-solving skills, using data to tackle problems
Outstanding writing, communication, and presentation skills
Must be legally authorized to work in the United States for any employer without sponsorship
Preferred
Master's degree preferably in Computer Science, Aviation Management or Operations Research
Computer Science, Information Systems, aviation management or related degree, Operations Research , MBA
Google Data Analytics Professional Certificate, Power BI Data Analyst Associate, AWS Certified Data Analytics, Enterprise Data Warehouse certifications, Palantir, Client Side performance metrics tools e.g.Quantum Metrics
4+ years in a lead role
Experience with DataDog / AppD / Kibana is a big plus
Experience with Enterprise monitoring systems is a plus
Experience with Palantir Foundry, Microsoft SQL Server Management Studio
Previous airline or travel industry experience is a plus
Experience with AWS - Redshift, Quick sight, Athena
Experience with Big Query
Continuous integration & delivery using Agile methodologies.
Regression analysis on performance predictions, exp. in various regression techniques
Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT