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Compass Group, North America REGIONAL DIRECTOR OF OPERATIONS - CENTRAL DIVISION in Chicago, Illinois

Levy Sector

We are hiring for a Regional Director of Operations, covering states in the Northern Midwest area.

Different perspectives make us better. We’re committed to creating an equal opportunity and fair treatment environment, where learning and growing together is just part of our every day. An environment where you can be your authentic self.

About Levy

The disruptor in defining the sports and entertainment hospitality experience, Levy is recognized as the market leader and most critically acclaimed hospitality company in its industry. Twice named one of the 10 most innovative companies in sports by Fast Company magazine and one of the top three Best Employers for Diversity in America by Forbes, Levy’s diverse portfolio includes award-winning restaurants; iconic sports and entertainment venues, zoos and cultural institutions, theaters, and convention centers; as well as the Super Bowl, Grammy Awards, US Open Tennis Tournament, Kentucky Derby, and NHL, MLB, NBA, NFL, and MLS All-Star Games.

JOB SUMMARY

As a Regional Director of Operations, you will oversee the success of your region with a focus on growth and profitability. Your leadership will be the driving force behind the vision and strategy that guides your team towards delivering exceptional guest experiences. A strong background in food and beverage management, along with exceptional financial management skills, will be key to your success in this role. Additionally, your ability to build and lead diverse teams will ensure that your region thrives.

RESPONSIBILITIES

  • Line managers location leaders and the Regional Director of Operations, fostering a culture of collaboration and operational excellence

  • Integral in fostering and maintaining partner relationships, supports high level business reviews with senior partners

  • Responsible for client retention, overall Leads the relationship with the most senior level client/partner contacts

  • Strives to anticipate and fulfill clear client/partner needs to ensure long-term contract stability and business growth

  • Participates in and documents bi-monthly meetings with Partner during business operating season at each location on non-event days to strategically review business needs and client satisfaction.

  • Participates in and documents quarterly meetings with Partner during the off season at each location to strategically review business needs and client satisfaction.

  • Prepares and participates in formal annual client presentations reviewing year-end and look-forward for each business within Region

  • Partners with the Strategic Alliance Group to build and maintain a robust retention plan from the first day

  • Focuses on business renewals, special projects and seeking new business streams and new client relationships

  • Ensures all safety, sanitation and responsible alcohol management standards and protocols are in place within the Region.

  • Uses Company recognition framework to celebrate achievements, performance and personal events Ensures open communication and understanding between Home Office disciplines and operations

  • Promotes and instills Levy philosophies and business standards throughout all levels of management within Region

  • Promotes a team building and cooperative work environment that maximizes productivity and morale within Region

  • Owns the interview and selection process for new location leaders

  • Support the Talent Review and succession planning processes to ensure plans are in place to meet regional staffing needs

  • Utilizes development plans for leadership team to cultivate continual growth and advancement

  • Works with New Business and Finance for new account and renewal business deal buyoff

  • Develops strategic framework to grow and enhance revenues at locations within Region

  • Encourages and proposes innovative and creative ideas that drive incremental sales and organic growth

  • Ensures full compliance and execution of all Home Office initiatives, procedures and core signature standards

  • Ensures "show quality" aspects of all locations within Region Develops and communicates long-term strategic plan for Region

  • Strategically drives Region to provide creative and innovative ideas to enhance all operations

  • Supports the implementation of new Company initiatives to ensure proper introduction and execution

  • Ensures complete compliance with all aspects of financial and risk controls within Region

  • Partners with Regional Finance team in the development of appropriate and accurate budgets to ensure all operations within Region meet Company and client expectations

  • Responsible for the forecast process by reviewing operational unit forecasts to ensure accuracy of monthly projections and going out number for key statistics such as sales, PBITDAR and PBIT

  • Accountable for entire Region P&L

SKILLS/QUALIFICATIONS

  • Minimum of five to seven years of multi-account management as District/Regional Manager or above

  • Bachelor’s degree or equivalent work experience

  • Extensive experience in the food service industry including a vast knowledge of establishing client relations and maintaining long term client relationships

  • Expertise of the P&L impact and accounting practices

  • Possess excellent training and development skills and extensive opening experience of new accounts (Requires presentation skills where revenue generating ideas and/or menu tastings are presented and discussed)

  • Strong communication and client management skills

  • Proficient in MS Office

  • The ability to travel as needed for Division requirements.

Curious about Life at Levy? Check it out: Levy Culture (http://www.levyrestaurants.com/our-culture/)

Positions at this location may require a COVID-19 vaccination. Where permitted by law, applicants who are offered a position for this account may be asked about their vaccination status, which must meet minimum business requirements. All religious, medical, or other legally recognized exemptions regarding vaccination status will be considered.

Levy is a member of Compass Group USA. Compass Group/Levy is an equal opportunity employer. At Compass/Levy, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.

We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.

Applications are accepted on an ongoing basis.

At Levy, team = family. And we’ll always take care of family, learn more about Levy benefits offered.

  • Medical

  • Dental

  • Vision

  • Life Insurance/ AD

  • Disability Insurance

  • Retirement Plan

  • Flexible Time Off Plan

  • Holiday Time Off (varies by site/state)

  • Associate Shopping Program

  • Health and Wellness Programs

  • Discount Marketplace

  • Identity Theft Protection

  • Pet Insurance

  • Commuter Benefits

  • Employee Assistance Program

  • Flexible Spending Accounts (FSAs)

Levy maintains a drug-free workplace.

Req ID: 1278571

Levy Sector

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