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The Hartford Manager of Data Engineering - Enterprise Contact Center in Chicago, Illinois

Manager Data Engineering - GE07AE

We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future.

The Hartford’s Enterprise Contact Center Platforms team is seeking a Manager Data Engineering with HR Leadership accountabilities. This is a technical position that requires 5+ years of industry experience and a deep understanding of data & software engineering processes and pipelines complimented with non-functional aspects like Performance, Reusability, Scalability, Reliability, and Availability, etc. The role will be responsible for creating and driving the Contact Center data vision through shared partnerships with EDS and Architects. The hire will be responsible for expanding and optimizing our data and data pipeline architecture, as well as streamlining data flows and collection for cross functional teams for the Contact Center.

This role will have a Hybrid work arrangement, with the expectation of working in an office (Hartford, CT, Charlotte, NC, Columbus, OH, Chicago, IL) 3 days a week (Tuesday through Thursday).

Key Responsibilities include, but not limited to:

  • The Contact Center Manager Data Engineering will report to the Contact Center Platforms Application Development Manager and have aligned data and software engineer direct reports.

  • Act as the Contact Center data lead technical resource and “go-to person” responsible for directing the overall data technical solution roadmap for the portfolio. Accountable for engineering and development of high-quality data solutions aligning to the architectural design and business needs with a keen eye towards reusability of code assets, consistency in engineering practices and scalability of data pipelines.

  • Act as focal point in designing the “right fit” solution suiting business need. Collaborate with Business and Analytics leaders as well as the CIO organization to develop a Contact Center data strategy and roadmap, in partnership with EDS and Architects, for evolving from the current-state data ecosystem on-premises to a target-state data ecosystem leveraging cloud-native technologies.

  • Influence cloud automation best practices around cloud cost optimization, charge back models, developer authorization, security controls, and continuous integration / deployment (CI/CD) pipelines for code promotion.

  • Drives code quality, automation, DevSecOps / Data Ops for multiple Contact Center ARTs and contributes towards successful delivery of work. Removes impediments across ARTs for the software / data engineers. Partner with Scrum Master, RTE, leadership to align data engineering staff across ARTs based on demand through a standard engagement and delivery support model.

  • Create and maintain Contact Center data pipeline architecture, data flows and all associated data extraction, staging, and storing jobs. Have oversight and influence of Contact Center platforms book of record data.

  • Support EDS and Operational report and analytics enablement of captured Contact Center platforms real-time and historical data.

  • Deliver/support the assembly of Contact Center data sets that meet functional / non-functional business requirements.

  • Enable the build, integration, and delivery of diverse data from across platforms, systems, and applications to support transparency of customer journeys and interactions to provide actionable insights and next best actions for Contact Center staff.

    Qualifications:

  • 3+ years of experience managing a team of data or software engineers with HR responsibilities.

  • Bachelor’s or advanced degree.

  • 5+ years of software development or data engineering experience and best practices in Programming, SDLC practices, Distributed systems, Data warehousing solutions SQL and NoSQL, ETL tools, CICD, Bigdata, Cloud Technologies (AWS/AZURE), Python/Spark, Datamesh and Datalake, Data Fabric

  • 3+ years of developing and operating production workloads in cloud infrastructure (AWS, Azure, etc.)

  • Experience with large-scale application and business process cloud re-imaging

  • Exposure to AWS cross-account code promotion best practices

  • Knowledge of core functional components/services of AWS – compute, storage, Edge, Database, Migration and Transfer, Networking, and Governance.

  • Experience with AWS security best practice and posture management - IAM, policies and maintaining regulatory requirements with third-party tools.

  • Certifications/Licenses(as applicable)

  • Cloud certifications preferred.

  • Focus on action, shipping mindset and iterative deployment practices.

  • Proven experience with software development life cycle (SDLC) and knowledge of agile/iterative methodologies and toolsets

  • Strong written and verbal communication skills

  • Comprehensive understanding of end-to-end Contact Center data, database, and warehousing architecture

  • Must be authorized to work in the U.S. without company sponsorship

Compensation

The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartford’s total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition. The annualized base pay range for this role is:

$122,880 - $184,320

Equal Opportunity Employer/Females/Minorities/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age

About Us (https://www.thehartford.com/about-us) | Culture & Employee Insights (https://www.thehartford.com/careers/employee-stories) | Diversity, Equity and Inclusion (https://www.thehartford.com/about-us/corporate-diversity) | Benefits (https://www.thehartford.com/careers/benefits)

Human achievement is at the heart of what we do.

We believe that with the right encouragement and support, people are capable of achieving amazing things.

We put our belief into action by ensuring individuals and businesses are well protected, and by going even further – making an impact in ways that go beyond an insurance policy.

Nearly 19,000 employees use their unique talents in careers that span a variety of disciplines – from developing the latest technology to creating and promoting our products to evaluating future financial risks.

We’re also committed to programs that drive education and support volunteerism, which put human beings first. We do it because it’s the right thing to do, and because when our customers, communities and employees succeed, we all do.

About Us (https://www.thehartford.com/about-us)

Culture & Employee Insights

Diversity, Equity and Inclusion (https://www.thehartford.com/about-us/corporate-diversity)

Benefits

Legal Notice (https://www.thehartford.com/legal-notice)

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