Student Veterans of America Jobs

Welcome to SVA’s jobs portal, your one-stop shop for finding the most up to date source of employment opportunities. We have partnered with the National Labor Exchange to provide you this information. You may be looking for part-time employment to supplement your income while you are in school. You might be looking for an internship to add experience to your resume. And you may be completing your training ready to start a new career. This site has all of those types of jobs.

Here are a few things you should know:
  • This site is mobile friendly. You do not need a log-in or password to access information.
  • Jobs on this site are original and unduplicated and come from three sources: the Federal government, state workforce agency job banks, and corporate career websites. All jobs are vetted to ensure there are no scams, training schemes, or phishing.
  • The site is refreshed daily to remove out-of-date content.
  • The newest jobs are listed first, so use the search features to match your interests. You can look for jobs in a specific geographical location, by title or keyword, or you can use the military crosswalk. You may want to do something different from your military career, but you undoubtedly have skills from that occupation that match to a civilian job.
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Job Information

JPMorgan Chase Loan Servicing Specialist III in Chicago, Illinois

  • Answer incoming calls from CTL clients and document system (Strategy, Call Type Database, Marketing Lead system)

  • Provide positive and professional service with emphasis on one call resolution where possible while maintaining average handle time expectations

  • Generate leads for new loans from incoming calls, take marketing leads and complete lead Tracker, encourage callers to sign up for AutoPay (automatic payment draft)

  • Clearly and accurately explain all aspects of ARMs, Escrows, Escrow Analyses, Loan Documents, Loan Histories, Payoffs, Prepayment Premiums, etc.

  • Accept and process PayConnexion transactions (pay by phone)

  • Complete transaction forms to correct cash transactions and waive fees according to investor and company guidelines

  • Complete tickets to obtain in-depth information and research required from appropriate support departments

  • Process returned mail and quality check mailing address changes

  • Perform additional duties as requested by Manager or Specialist

  • Perform recorded callbacks to verify wiring instructions

Requirements

  • 2-3 years call center experience in mortgage loan environment

  • Excellent customer service skills with clear and positive telephone manner

  • Must have strong written and accurate keyboarding skills

  • Complete understanding of mortgage mathematics and mortgage mechanics (amortization, payment application, ARM adjustments , prepayment charges, late charges, etc)

  • Proficient in Microsoft Office suite

  • Ability to work independently and as part of a team

  • Good time management skills

  • Self-driven, eager to learn

  • High School Diploma or equivalent required (some college preferred)

  • Must be able to work a 10am-7pm shift

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

Equal Opportunity Employer/Disability/Veterans

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