JPMorgan Chase Loan Servicing Specialist III in Chicago, Illinois
Answer incoming calls from CTL clients and document system (Strategy, Call Type Database, Marketing Lead system)
Provide positive and professional service with emphasis on one call resolution where possible while maintaining average handle time expectations
Generate leads for new loans from incoming calls, take marketing leads and complete lead Tracker, encourage callers to sign up for AutoPay (automatic payment draft)
Clearly and accurately explain all aspects of ARMs, Escrows, Escrow Analyses, Loan Documents, Loan Histories, Payoffs, Prepayment Premiums, etc.
Accept and process PayConnexion transactions (pay by phone)
Complete transaction forms to correct cash transactions and waive fees according to investor and company guidelines
Complete tickets to obtain in-depth information and research required from appropriate support departments
Process returned mail and quality check mailing address changes
Perform additional duties as requested by Manager or Specialist
Perform recorded callbacks to verify wiring instructions
2-3 years call center experience in mortgage loan environment
Excellent customer service skills with clear and positive telephone manner
Must have strong written and accurate keyboarding skills
Complete understanding of mortgage mathematics and mortgage mechanics (amortization, payment application, ARM adjustments , prepayment charges, late charges, etc)
Proficient in Microsoft Office suite
Ability to work independently and as part of a team
Good time management skills
Self-driven, eager to learn
High School Diploma or equivalent required (some college preferred)
Must be able to work a 10am-7pm shift
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
Equal Opportunity Employer/Disability/Veterans