JPMorgan Chase Implementation Senior Practice Leader (Team Manager) in Chicago, Illinois
CB Client On-boarding - Implementation Senior Practice Manager (Team Manager) - Practice Leadership (Job Code: FNPM07, Grade: 603)
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.6 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the worlds most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. JPMorgan Chase & Co.is committed to providing a comprehensive set of benefits choices to meet different employee needs and lifestyles, which include choices such as Flexible Work Arrangements with periodic work from home and non-standard business hours, fully paid parental leave time, healthcare insurance and retirement benefits.
Commercial Banking serves more than 30,000 clients, including corporations, municipalities, financial institutions, and not-for-profit entities with annual revenues generally ranging from $20 million to $2 billion. The Firm's broad platform positions the bank to deliver extensive product capabilities - lending, treasury services, investment banking, and asset management - to meet our clients' domestic and international financial needs. The Commercial Bank Client Implementations group is responsible for owning, driving, and coordinating all aspects pertaining to the setup of cash management products and services for Commercial Bank clients.
We are looking for a Senior Practice Manager to help build and lead our newly formed Practice Leadership team focused on providing structure, measurement and common practices critical to delivering and maintaining consistent execution and delivering continuous improvement across CB Onboarding.
Hire, train and support Practice team responsible for assuring consistency of onboarding experience across all market segments
Manage, track and report on client and partner satisfaction and provide forward-thinking recommendations on opportunities for continuous improvement
Working closely with Control partners, monitor CBCO Controls environment
Lead Project Methodology Council
Serve as ongoing oversight and compliance of CBCO Policies & Procedures, including required product content reviews and attestations; develop and maintain SME approach
Consult on training needs across CBCO
Maintain a client first culture
Build and maintain strong relationships with key partners in Relationship Management, Sales, Service, Operations and Product Management; work with partners in Operations and Product Management to streamline processes
Foster a culture of teamwork with partners and within the Implementation team
Develop, scope and execute on internal initiatives as assigned
Some Travel required (20%)
Proven experience using data and analytics to monitor existing business, identify best practices and manage change
BA/BS degree or 3-5 years of relevant experience
Minimum of 5 years of management experience
Experience in coaching or mentoring employees with a proven ability to successfully manage conflict
Experience in risk awareness and controls
Excellent verbal, written, interpersonal and organizational skills
Excellent verbal and written communications skills
Strong presentation and negotiating skills
Demonstrated team building skills and ability to work in a team environment
Experienced in managing conflict and adapting to change
Prior Management or Senior Project Management experience
Ability to provide quantifiable management reporting
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
Equal Opportunity Employer/Disability/Veterans