Job Information
Life Fitness Field Service Technician (Northern IL/ WI) - JR-023097-3522 in Chicago, Illinois
This job was posted by https://illinoisjoblink.illinois.gov : For more information, please see: https://illinoisjoblink.illinois.gov/jobs/11829006
Join us as we empower the world to work out, creating healthier lives together.
About the Opportunity:
An empty treadmill isn\'t compelling, but once someone steps on it, the stories are limitless. Our goal is to connect people emotionally to their fitness journey. We are a global team coming from different cultures and backgrounds with a shared passion to achieve and live our mission of inspiring healthier lives.
Inspire. Innovate. Make an impact and join our team!
****** This is a remote-based position and, in order to effectively service customers in the region, applicants must live within or be willing to move to the Northern IL/ WI area. No relocation benefit is being offered for this position - only candidates that currently reside within the immediate geographic area will be considered ***
As a Field Service Technician with Life Fitness, you will travel to commercial and consumer locations to assist with installations, make repairs, and conduct preventative maintenance on fitness equipment and entertainment consoles across Life Fitness brands. Are you interested in growing your career and joining the passionate team behind life\'s passions?
THE LIFE FITNESS FIELD SERVICE TECHNICIAN ROLE IS A GREAT OPPORTUNITY TO:
Join a dynamic organization leading the global fitness industry, creating solutions that benefit facilities and exercisers, helping keep people active and positively impacting lives
Take advantage of rewards and recognition for superior performance (base salary + commission and quarterly incentive eligibility).
Collaborative environment fostering teamwork and accountability.
Comprehensive wellness benefits (medical, dental, vision, life, etc.) and exceptionally competitive total rewards package (profit sharing, 401k match, tuition assistance, etc.)
Superior employee purchase program for Life Fitness brand product discounts and reduced rates on everyday products and services like vehicles, electronics, homeowner insurance, etc.
WHAT IS A FIELD SERVICE TECHNICIAN RESPONSIBLE FOR?
Repair & Maintenance
Independently diagnosing and troubleshooting networking, electrical, or mechanical issues with fitness equipment and entertainment consoles across Life Fitness brands.
Efficiently routing and scheduling daily work to service the customer and meet Key Performance Indicators (KPIs), such as tasks per day, customer resolution time, first time fix rate, etc.
Performing scheduled preventative maintenance on fitness equipment across the Life Fitness brand portfolio.
Occasionally attending regional trade shows and assisting the trade show team with setting up and maintaining demonstration equipment.
Customer Experience & Sales
Establishing relationships with customers to become a trusted partner and Life Fitness Service advisor.
Offering and selling extended maintenance contracts to existing customers to meet established sales goals. Also offering and selling parts program as well
Meeting or exceeding customer experience Key Performance Indicators (KPIs) such as customer response time, average on-site response time, and acceptable call completion rate percentages.
Partnering with customers to proactively find repairs that are needed within each location to meet or exceed financial Key Performance Indicators (KPIs).
Administrative, Financial & Budgetary:
Maintaining a proper inventory of spare parts; managing within defined acceptable shrinkage percentages, managing replenishment of service inventory, and coordinating the disposition of exchanged parts.
Maintaining accurate service records and reports on equipment problems in the field.
Maintaining company supplied vehicle in good working order.
Maintain and submit expense report in timely fashin in accordance with company policy
Utilize Oracle software as our ERP
Other:
Other duties and responsibilities as assigned.
Work in compliance with Life Fitness Health & Safety procedures.
WHAT ARE WE LOOKING FOR IN YOU (MINIMUM QUALIFICATIONS)?
Associate\'s degree in electronics, technical school degree, or high school diploma / GED with equivalent technical training and experience.
A+ Certification or equivalent network experience.
3+ years of professional experience providing technical repair services or troubleshooting issues with fitness equipment or products of equivalent / greater complexity.
Demonstrated ability and skill to assess, troubleshoot, and, with limited supervision, make accurate decisions on proper course of action when resolving customer issues.
Proficiency diagnosing and troubleshooting issues with electro-mechanical, networking, and audio / visual (A/V) technologies
Strong working knowledge of WiFi connectivity, power electronics, digital / analog circuits, AC / DC power systems, hardware, and associated test equipment.
The ability to adapt quickl