Job Information
Hyatt Director, Digital Content Operations and Assets in CHICAGO, Illinois
Description:
The Opportunity
Join a dynamic team of digital content professionals, working with a diverse range of global stakeholders, from senior digital leadership and hotel ownership groups to field and hotel marketing colleagues. You will lead a large team of operational experts supporting Hyatt’s growth and digital conversion goals across the company’s digital channels, including Hyatt’s core digital asset management team, property website content team, and a dedicated large-scale content solutions team. You’ll be instrumental in continuing to make Hyatt a leading hospitality company by supporting our hotels with proactive sales missions, tradeshows/events, and hotel familiarization trips.You will be part of a team passionate about diversity, equity, and inclusion, committed to nurturing curiosity and new skills and building connections across the organization with stakeholders, colleagues, and guests.
Who We Are
At Hyatt, we believe in the power of belonging and creating a culture of care, where our colleagues become family. Since 1957, our colleagues and guests have been at the heart of our business and helped Hyatt become one of the world's best and fastest-growing hospitality brands. Our transformative growth and the addition of new hotels, brands, and business lines can open the door for exciting career and growth opportunities for our colleagues.
As we continue to grow, we never lose sight of what’s most important: People. We turn trips into journeys, encounters into experiences, and jobs into careers.
Why Now?
This is an exciting time to be at Hyatt. We are growing rapidly and are looking for passionate changemakers to be a part of our journey. The hospitality industry is resilient and continues to offer dynamic opportunities for upward mobility, and Hyatt is no exception.
How We Care for Our People
Our purpose sets us apart—to care for people so they can be their best. Every business decision is made through the lens of our purpose, and it informs how we have and will continue to support each other as members of the Hyatt family. Our care for our colleagues is the key to our success. We’re proud to have earned a place on Fortune’s prestigious 100 Best Companies to Work For® list for the last ten years. This recognition is a testament to the tremendous way our Hyatt family continues to come together to care for one another, our commitment to a culture of inclusivity, empathy, and respect, and making sure everyone feels like they belong.
We’re proud to offer exceptional corporate benefits which include:
•Annual allotment of free hotel stays at Hyatt hotels globally
•Flexible work schedules
•Work-life benefits including well-being initiatives such as a complimentary Headspace subscription, and a discount at the on-site fitness center
•A global family assistance policy with paid time off following the birth or adoption of a child as well as financial assistance for adoption
•Paid Time Off, Medical, Dental, Vision, 401K with company match
Our Commitment to Diversity, Equity, and Inclusion
Our success is underpinned by our diverse, equitable, and inclusive culture and we are committed to diversity across the board—from whom we hire and develop, the organizations we support, and whom we buy from and work with.
Being part of Hyatt means always having space to be you. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities, and identities. We constantly strive to reflect the world we care for with teams that achieve and grow together. To learn more about our commitments to DE&I, please visit the Why Hyatt section of the Hyatt career page.
Who You Are
As our ideal candidate, you understand the power and purpose of our Culture of Care and embody our core values of Empathy, Inclusion, Integrity, Experimentation, Respect, and Well-being. You enjoy working with others, are results-driven, and seek various opportunities to develop personally and professionally.
The Role
This individual will be responsible for managing multiple production groups within the digital content team, including digital asset management, property website content management, scaled content initiatives, and additional temporary contract headcount, as needed. They will work in alignment with the other verticals across the larger Digital Content & Merchandising Team, including content strategy, editorial, localization, and merchandising. This role will include collaboration with international content teams within Hyatt, to support their efforts in serving local markets and setting global content standards and best practices. This role will report to the VP of Digital Content.
·Directing a large team within content operations, to support Hyatt’s growth and digital conversion goals
·Responsible for maintaining competitive production turnaround times
·Ensuring adherence to brand and legal standards on all output
·Maintaining high content standards, including SEO enrichment and customer engagement
·Engaging and collaborating with leaders throughout Hyatt digital, sales, marketing, and loyalty to advocate for digital content and support scaled initiatives
Qualifications:
Experience Required:
•7-10 years of leadership experience within digital content, marketing, or equivalent business role
•Expertise in content management systems (CMS) and digital asset management (DAM)
•Strong background in search engine optimization (SEO)
•Familiarity with metadata and cataloging taxonomy
•Versed in the latest developments in generative AI and automation technology
•Collaborative and solutions-driven, with a strong focus on developing cross-functional relationships and common goals to drive the business forward
•Strong ability to synthesize multiple outputs to develop short-, mid-, and long-term growth strategies for the business
•Adept at identifying opportunities for improvement as it relates to project management, ongoing operational efforts, and efficiency gains across the team
•Strong understanding of the macro and micro impacts of the Digital Content Operations team’s work, across the broader Digital Org as well as Commercial Services as a whole
•Excellent verbal and written communication skills
•Evidence of strong communication, time management, and organizational skills
•Experience working well under pressure and on multiple projects at once
•Demonstrate a high degree of self-motivation, commitment, and integrity
Experience Preferred:
•Bachelor’s degree in administration, marketing, communications, IT, or related fields
•Familiarity with the AEM (Adobe Experience Manager) platform for CMS and DAM
•Hospitality industry experience a plus
The position responsibilities outlined above are in no way to be construed as all-encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.
We welcome you:
Research shows that women, people of color, and other historically excluded groups, tend to apply to jobs, only if they meet all the listed job qualifications. Unsure if you check every box, but feeling inspired to enhance your career? Apply. We’d love to consider your unique experiences and how you could make Hyatt even better.
Primary Location: US-IL-Chicago
Organization: Hyatt Corporate Office, Chicago
Pay Basis: Yearly
Job Level: Full-time
Job: Digital
Req ID: CHI013658
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.