Job Information
Caterpillar, Inc. Digital Tech Support Analyst in Chicago, Illinois
Career Area:
Business Technologies, Digital and Data
Job Description:
Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
Cat Digital is the digital and technology arm of Caterpillar Inc., leveraging the latest technologies to build industry leading digital solutions for our customers and dealers. With over 1.5 million connected assets worldwide, our teams use data, technology, advanced analytics, telematics and AI capabilities to help our customers build a better, more sustainable world.
Job Summary:
The Digital Tech Support Analyst on the Cat Digital Support team is responsible for supporting all aspects of data acquisition and reporting from various data platforms.
This position has a depth of knowledge in quantitative analytic methods, data management and web development suitable to handle the most complex issues. Challenges include meeting expectations in delivering results, learning to refine solutions to better fit complex situations, making timely decisions, ensuring quality of deliverables, and communicating effectively with all project stakeholders.
What You Will Do:
Support Cat Digital Support efforts by developing ETL data pipelines and scripts and services using a variety of languages and technologies and supporting data and server management strategy.
Work with business partners to understand functional needs, gather requirements, and dive into data to rapidly prototype new ideas, concepts, and designs
Collaborate with a team of developers to design industry-leading systems and analytical solutions utilizing the full development lifecycle, including analysis, design, test, and delivery
Use data quality best practices to ensure the integrity of the data being used and thoroughness of results.
Minimize technical debt and focus on reproducibility (keep docs/code up to date, prepare for future use cases, etc.) and automation of reports by building end to end pipelines.
Present tools and solutions to internal and external users as well as senior leadership.
Leverage business acumen to recognize new opportunities for analytics to improve the end user support experience.
What You Will Have:
Effective Communications:
Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
Data Warehousing:
Knowledge of how to collect data from different information sources and distribute them to users; ability to simplify information systems and make sound business decisions.
Application Design, Architecture:
Knowledge of basic activities and deliverables of application design; ability to utilize application design methodologies, tools and techniques to convert business requirements and logical models into a technical application design.
Business Intelligence:
Knowledge of business intelligence; ability to utilize business processes and technologies for gathering, storing, analyzing, and providing access to data that helps the organization make better business decisions.
Technical Troubleshooting:
Knowledge of technical troubleshooting approaches, tools and techniques; ability to anticipate, recognize, and resolve technical issues on software, application or operation.
Systems Thinking:
Knowledge of the critical interdependencies among individual system elements that help and hinder performance; ability to plan and design solutions that synchronize resources to achieve business results.
Considerations For Top Candidates:
Bachelor’s degree preferably in engineering, information technology, statistics, or a similar field.
5+ years of progressive experience in data pipeline or web development, and data analysis.
5+ years of experience using Python, C#, ASP.NET, SQL and server administration
Experience in Oracle, Salesforce, Snowflake, and machine learning algorithms is a plus.
Power BI or other Data Visualization experience
Desire to maintain diverse skills and stay abreast of new technologies to apply to a wide variety of projects.
Self-start with ability to learn, adapt, improvise, and problem solve with poise in a rapidly changing environment.
Exhibit strong planning and organization, excellent initiative, the ability to delegate tasks effectively, and well-honed interpersonal and leadership skills.
Additional Details:
This position has the option to be based out of either our Chicago, IL, Peoria, IL, Dallas, TX or Denver, CO offices with a flexible hybrid work environment.
#LI-Hybrid
#BI (used to post on Built In)
Working with a Fortune 100 leader, you can build your career on a global scale and take advantage of development opportunities with emerging technologies. We’ve created an inclusive environment for you to explore your passions, make an impact and do the work that really matters. Join Us.
Summary Pay Range:
$95,640.00 - $143,520.00
Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.
Benefits:
Annual incentive bonus plan*
Medical, dental, and vision coverage
Paid time off plan (Vacation, Holiday, Volunteer, Etc.)
401k savings plan
Health savings account (HSA)
Flexible spending accounts (FSAs)
Disability benefits
Life Insurance
Parental leave
Healthy Lifestyle Programs
Employee Assistance Programs
Voluntary Benefits and Employee Discounts
Tuition Reimbursement
Career Development
*Subject to annual eligibility and incentive plan guidelines .
Visa Sponsorship is not available for this position. This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as, H, L, TN, F, J, E, O. As a global company, Caterpillar offers many job opportunities outside of the U.S which can be found through our employment website at www.caterpillar.com/careers.
Posting Dates:
July 2, 2024 - July 14, 2024
Any offer of employment is conditioned upon the successful completion of a drug screen.
EEO/AA Employer. All qualified individuals - Including minorities, females, veterans and individuals with disabilities - are encouraged to apply.
Not ready to apply? Join our Talent Community (http://flows.beamery.com/caterpillarinc/talcom) .
There’s more to work at Caterpillar than just the work itself. We hire smart, friendly people and it shows in our culture. We hold ourselves to high standards and make sure our values of integrity, excellence, teamwork, commitment and sustainability come to life in the way we work. We make sure our employees feel continuously challenged while also supported. We provide professional growth opportunities, including leadership programs. We celebrate the diversity of our team, while also working together as one Caterpillar.
Our culture, like everything at our company, is made possible by each employee’s contribution. Person by person, we create the environment we work in, and we are proud of the Caterpillar we’ve built.