JPMorgan Chase Client Service Sr Manager in Chicago, Illinois
About the Team
Commercial Banking is focused on helping our clients succeed and making a positive difference in our communities. We provide credit and financing, treasury and payment services, international banking and real estate services to clients including corporations, municipalities, institutions, real estate investors and owners, and nonprofit organizations. As active members in our communities, we offer lending, equity, training and mentorship to help power diverse businesses, expand affordable housing, support vital institutions and advance the sustainable change that our communities need now more than ever.
As a Client Service Manager, you will typically report to a Client Service Director. You will be responsible for the overall success of the Client Service Team within a segment or market. You will serve as the Client Service Manager for a Client Service Team with responsibility for: CSP Human Resource coordination (including performance management, career planning, development, training and performance issues), Operational Controls, Compliance Adherence and Staff Readiness Communication for your market. You will also provide market service management to ensure the client service staff promotes quality servicing to customers, including problem resolution on very complex and non-routine client impacting issues. You will advise management on all service and administrative matters.
Additional responsibilities will include:
Leading regular market meetings to update staff on operations development, product enhancements, system improvements or problems
Monitoring client reports and investigating changes in revenue, product usage, and outstanding loan issues
Assuring compliance with all Chase auditing policies and procedures
Providing input into financial budget for Client Service Team and supporting plan achievement
Serving as a member of the Client Service Leadership Team, supporting national strategic implementation plans
Participating in national project teams representing Client Service
Providing a collaborative, communicative and productive environment for all Client Service Professionals
Working with line of businesses (LOB) partners and Market Staff to enhance the resolution of client issues through appropriate channels
Collaborating with market management and HR to ensure personnel policies are adhered to, participating in personnel decisions involving employees, including performance appraisals, promotions, salary actions recommendations and terminations
Performing other special duties or assignments as requested or required
BA degree or a minimum of 8-10 years in customer service, operations, sales or management experience, preferably in the Commercial Banking or in Treasury Services
Strong interpersonal skills with proven supervisory abilities
Extensive knowledge of deposit, treasury and credit products, payment services, regulations, and related procedures
Thorough knowledge of financial exposure and operational risk associated with bank products and services
Effective problem solving, oral and written communication skills
Ability to exercise sound judgment and make effective decisions
Ability to prioritize, handle multiple tasks and work under pressure in a team environment
A self-starter who does not require close supervision
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
Equal Opportunity Employer/Disability/Veterans