Student Veterans of America Jobs

Welcome to SVA’s jobs portal, your one-stop shop for finding the most up to date source of employment opportunities. We have partnered with the National Labor Exchange to provide you this information. You may be looking for part-time employment to supplement your income while you are in school. You might be looking for an internship to add experience to your resume. And you may be completing your training ready to start a new career. This site has all of those types of jobs.

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  • Jobs on this site are original and unduplicated and come from three sources: the Federal government, state workforce agency job banks, and corporate career websites. All jobs are vetted to ensure there are no scams, training schemes, or phishing.
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  • The newest jobs are listed first, so use the search features to match your interests. You can look for jobs in a specific geographical location, by title or keyword, or you can use the military crosswalk. You may want to do something different from your military career, but you undoubtedly have skills from that occupation that match to a civilian job.
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Job Information

JPMorgan Chase Client Service Sr Manager in Chicago, Illinois

About the Team

Commercial Banking is focused on helping our clients succeed and making a positive difference in our communities. We provide credit and financing, treasury and payment services, international banking and real estate services to clients including corporations, municipalities, institutions, real estate investors and owners, and nonprofit organizations. As active members in our communities, we offer lending, equity, training and mentorship to help power diverse businesses, expand affordable housing, support vital institutions and advance the sustainable change that our communities need now more than ever.

As a Client Service Manager, you will typically report to a Client Service Director. You will be responsible for the overall success of the Client Service Team within a segment or market. You will serve as the Client Service Manager for a Client Service Team with responsibility for: CSP Human Resource coordination (including performance management, career planning, development, training and performance issues), Operational Controls, Compliance Adherence and Staff Readiness Communication for your market. You will also provide market service management to ensure the client service staff promotes quality servicing to customers, including problem resolution on very complex and non-routine client impacting issues. You will advise management on all service and administrative matters.

Additional responsibilities will include:

  • Leading regular market meetings to update staff on operations development, product enhancements, system improvements or problems

  • Monitoring client reports and investigating changes in revenue, product usage, and outstanding loan issues

  • Assuring compliance with all Chase auditing policies and procedures

  • Providing input into financial budget for Client Service Team and supporting plan achievement

  • Serving as a member of the Client Service Leadership Team, supporting national strategic implementation plans

  • Participating in national project teams representing Client Service

  • Providing a collaborative, communicative and productive environment for all Client Service Professionals

  • Working with line of businesses (LOB) partners and Market Staff to enhance the resolution of client issues through appropriate channels

  • Collaborating with market management and HR to ensure personnel policies are adhered to, participating in personnel decisions involving employees, including performance appraisals, promotions, salary actions recommendations and terminations

  • Performing other special duties or assignments as requested or required

Experience:

  • BA degree or a minimum of 8-10 years in customer service, operations, sales or management experience, preferably in the Commercial Banking or in Treasury Services

  • Strong interpersonal skills with proven supervisory abilities

  • Extensive knowledge of deposit, treasury and credit products, payment services, regulations, and related procedures

  • Thorough knowledge of financial exposure and operational risk associated with bank products and services

  • Effective problem solving, oral and written communication skills

  • Ability to exercise sound judgment and make effective decisions

  • Ability to prioritize, handle multiple tasks and work under pressure in a team environment

  • A self-starter who does not require close supervision

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

Equal Opportunity Employer/Disability/Veterans

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