R1 RCM Client Delivery, Director in Chicago, Illinois
The Client Delivery Director supports the mission to maximize the quality of service to our clients. On a day-to-day basis the Client Delivery Director will provide oversight and strategy for all Hospital Underpayments Client Delivery functions for a number of geographically aligned Clients. The Client Delivery Director will work closely with direct reports, Client Delivery Managers, to support Client Delivery teams and execute department plan to ensure maximum client satisfaction.
Oversee Client Delivery team for a number of clients based on geography/Market Cloud alignment
Contribute to development of department strategy and standard operating procedures to meet and exceed client expectations of HB UP Service Line
Manage client meeting schedules and agendas for assigned high value clients based on project scope agreements
Serve as the main point of contact for assigned high value clients and act as a communication connection between clients and Operations, Client Success, and other service lines
Ensure Quality Assurance of teamwork product
Continuously improve key processes by leveraging R1 and client software platforms
Monitor Client Delivery KPIs, and individual performance metrics utilizing Excel and PowerBI reports, to preemptively recognize and escalate potential client detractors
Lead and inspire teams through motivation, recognition, and goal alignment
Promote a culture of teamwork that balances individual initiatives with team accomplishments, develop a team environment in which members participate, cooperate with and support each other
Support Client Success & Business Development initiatives and identifying additional business opportunities
5+ years of internal or external customer service experience or demonstrate relevant experience and written business communication
Proficiency with Microsoft Office and proven experience in working with MS Excel (intermediate level Excel or above)
Thoughtfully provide feedback to internal and external counterparts
Time management and managing of multiple priorities
Supports greater efficiencies and evolving policies that support multiple stakeholders
Contributes optimism and perseverance to their team: approaches problems with curiosity and problem-solves concerns to find new solutions
Creative problem-solving skills
Ability to build and maintain strong relationships, generating positive client feedback on quality, value, delivery, and results
Advanced skills in new technologies (Power BI, Visio, Advanced MS Teams, etc)
At least one other reporting-based product (MS Power BI, Tableau, etc)
Proven knowledge of solution line, as well as advanced client management experience
Working in an evolving healthcare setting, we use our shared expertise to deliver innovative solutions. Our fast-growing team has opportunities to learn and grow through rewarding interactions, collaboration and the freedom to explore professional interests.
Our associates are given valuable opportunities to contribute, to innovate and create meaningful work that makes an impact in the communities we serve around the world. We also offer a culture of excellence that drives customer success and improves patient care. We believe in giving back to the community and offer a competitive benefits package including:
Comprehensive Medical, Dental, Vision & RX Coverage
Paid Time Off, Volunteer Time & Holidays
401K with Company Match
Company-Paid Life Insurance, Short-Term Disability & Long-Term Disability
R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.
If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance.
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To learn more, visit: R1RCM.com
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R1 is a leading provider of technology-enabled revenue cycle management services which transform and solve challenges across health systems, hospitals and physician practices. Headquartered in Chicago, R1 is publicly-traded organization with employees throughout the US and international locations.
Our mission is to be the one trusted partner to manage revenue, so providers and patients can focus on what matters most. Our priority is to always do what is best for our clients, patients and each other. With our proven and scalable operating model, we complement a healthcare organization’s infrastructure, quickly driving sustainable improvements to net patient revenue and cash flows while reducing operating costs and enhancing the patient experience.