Job Information
Canon USA & Affiliates Representative, Tech Support I in Chesapeake, Virginia
Overview
Now accepting applications from residents of the following states: New Mexico, North Carolina, Kentucky, Tennessee, Virginia, Texas, Florida, Georgia, Ohio, Indiana, and West Virginia.
Passionate about Tech Support?
Join a team of highly-skilled, courteous, and friendly customer service professionals who are trained to be the voice and heart of Canon products. We trust and empower our team members to explore our customer’s needs and assist them in finding the perfect solutions. Apply now for this exciting opportunity and inquire about how to become a part of #Teamcanon.
We support personal goals and lifestyles with a variety of scheduling options. In addition, an array of benefits like extensive health care (medical, dental, vision, and life insurance), company paid holidays, paid vacation and sick time, 401(k) with company match, tuition reimbursement, company store discounts, and more!
Apply now for this exciting opportunity and inquire about how to become a part of Team Canon.
Candidates living more than 34 miles from a Canon I.T.S. facility (Chesapeake, VA: 850 Greenbrier Circle/Albuquerque, NM: 4041 Jefferson Plaza) will have the option to work either 100% remote or a hybrid schedule.
Responsibilities
Successful candidates will provide positive and professional support to Canon customers via telephone and respond to written inquiries pertaining to Canon Printer products. Tier I HSG Laser Printer Support Representatives are passionate about photography, are extremely knowledgeable and are expert problem solvers when it comes to printers and associated technologies. Successful candidates will Analyze challenging issues with hardware and software, to help identify problem areas and recommend possible solutions to our customers. Customer interactions and resolutions are documented via our easy to use CRM applications so that recurring problems can be reported, analyzed and escalated as necessary. Tier I HSG Laser Printer Support Representatives are expected to maintain the highest level of professionalism and create a positive impression of our support offerings as well as the Canon brand. Other duties may be assigned from time to time.
Qualifications
High school diploma or equivalent required
0 to 2 years of related experience in a PC environment, with demonstrated knowledge of PC Operating systems such as Windows and/or MAC is preferred
Excellent verbal and written communication skills
Attendance is an essential function of the job
Must have reliable high-speed internet connection, and workspace free from noise and other distractions
We comply with all applicable federal, state, and local laws, regulations, orders, and mandates, including those we may be required to follow as a federal government contractor/subcontractor.
Company Overview
About our Company - Canon Information & Imaging Solutions, Inc. was recently established as wholly owned subsidiary of Canon U.S.A., Inc. Canon U.S.A's extensive product line and digital solutions enable businesses and consumers worldwide to capture, store and distribute information. The mission of Canon Information & Imaging Solutions, Inc. is to accelerate Canon’s overall solutions and services business by leveraging its strong portfolio of imaging technology to realize new business opportunities. Canon USA’s existing professional services business, which is centered primarily around document related solutions – such as imaging, output management, document management, Records Management – was transferred into Canon Information & Imaging Solutions, Inc. giving it a solid foundation and initial focus in the area of Business Process Optimization. As the marketplace for document solutions continues to evolve into IT services, CIIS will expand its portfolio. Additionally, the new company will commercialize emerging technology currently under development in the area of cloud computing, medical imaging, advance display technology, and mixed reality. To realize the market potential of this emerging technology, Canon Information & Imaging Solutions, Inc. is forming new partnerships and establishing new channels of distribution. Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $36 billion in global revenue, its parent company, Canon Inc. (NYSE:CAJ), ranks third overall in U.S. patents granted in 2018† and is one of Fortune Magazine's World's Most Admired Companies in 2020. Canon U.S.A. is committed to the highest level of customer satisfaction and loyalty, providing 100 percent U.S.-based service and support for all of the products it distributes in the United States. Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility. In 2014, the Canon Americas Headquarters secured LEED® Gold certification, a recognition for the design, construction, operations and maintenance of high-performance green buildings. To keep apprised of the latest news from Canon U.S.A., sign up for the Company's RSS news feed by visitingwww.usa.canon.com/rss (https://www.usa.canon.com/internet/portal/us/home/about/newsroom/rss-feeds/) and follow us on Twitter @CanonUSA. For media inquiries, please contactpr@cusa.canon.com ( pr@cusa.canon.com) .
† Based on weekly patent counts issued by United States Patent and Trademark Office.
All referenced product names, and other marks, are trademarks of their respective owners.
We are an EEO/AA employer. Minority/Female/Individuals with Disabilities/Protected Veterans.
If you are not reviewing this job posting on our Careers’ site, we cannot guarantee the validity of this posting. For a list of our current postings, please visit us at.
#CIIS
Location US-VA-Chesapeake | US-NM-Albuquerque
Company Canon Info Technology Services
Requisition ID 29705 Category Customer Service/Support Position Type Full-Time