Citigroup GIDA Infrastructure Analyst 1 in Chennai, India
Provision user/Functional ID entitlements, compliance review requests and/or incident/change management handling for Citi’s global customer base within established support thresholds
Analyzing and finding the key areas for process improvement and also creating an action plan for the implementation of the same.
Assist higher management in maintaining operational service levels in line with the global GIDA standards.
Escalations management- Ensure the escalations raised by clients are handled appropriately in a timely manner
Conduct basic housekeeping tasks, such as inactivity maintenance. Perform manual entitlement review maintenance
Ensure adherence to pre-assigned SLO requirements for designated requests at a personal and drive at team level.
Implements already established security procedures within the framework of specific system assignments, focusing on the full scope of GIDA Service Catalog requirements for simple thru complex, multi-tiered applications
Understands Service Delivery Process Controls and under supervision, participate in annual review of Process Control documents associated with specific systems assigned
Demonstrates basic understanding of Lean processes
Understands the high-level principle behind Information Security concepts and policies; and applies / implements into day-to-day work
Identifies potential compliance issues and raise to management attention
Must be able to exchange information in a concise and logical way as well as be sensitive to audience diversity.
Proven use of discretion and judgment given the subject sensitivity of the work data
Ability to manage multiple efforts and adjust priorities with evolving work efforts.
Training, both on the job training and presented training courses.
Increased Product knowledge.
Exposure to clients and other departments within Citi.
This is a great opportunity for a candidate looking to work in a controls environment.
The role will provide a high level of exposure to internal clients and enable the candidate to develop their client service skills. This is a necessary requirement for anyone hoping to progress into a more senior role within GIDA..
The position will also help the candidate to enhance their knowledge of the clients supported within GIDA and their overall knowledge of the industry.
Hone the skills to work in a demanding, time sensitive and complex process
Day In Life Of (DILO) - GIDA
Global ID Administration (GIDA) operation is committed to providing best in class identity and access management services to the global Citi community, with distinguished operational excellence. We are dedicated to providing quality service and deliverables; and achieving stronger controls by following and adhering to information security laws, regulations, policies, and standards. We strive to standardize and optimize business processes with regard to risk reduction and expense management. Below are the services provided by GIDA
Application Access ID Creations, Modifications, Revocations and Terminations
Token Administration and Distribution
Entitlement Review Support
Functional ID Provisioning
Should possess 5-6 years of work experience as an SME in an operational/processing environment. However, experience in Identity & Access management, Information Security, Risk and Control domain would be an added advantage
Experience in handling team escalation’s
Experience in handling Internal/External clients. Ability to deal demanding client expectations.
Must be able to use experience to identify possible issues before they arise and also to be pro-active in resolving such issues.
Must have the ability to multi-task by taking on extra ad-hoc tasks without letting the day-to-day tasks suffer.
Ability to work independently within a team environment.
Hands on experience in using Microsoft Office Tools
Minimum Bachelor's degree
Skills & Competencies:
Demonstrated high level of written and oral English communication/Interpersonal/negotiation skills to operate with Global Teams.
should be confident, Self-driven, organized, analytical/Problem solving Mindset, able to identify obstacles and find ways to overcome them
An open and participatory style that encourages creativity, cooperation and sharing of information across different teams.
Flexibility and adaptability to a fast-paced working environment
Should be flexible with work shifts and be ready to work in different shifts with short notice
Ability to review & authorize process improvement ideas from the team and facilitate implementation.
Possess Good Presentation Skills
Periodic review of Process and Control documents and its maintenance
Job Family Group:
Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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Citi is an equal opportunity and affirmative action employer. Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.