Student Veterans of America Jobs

Welcome to SVA’s jobs portal, your one-stop shop for finding the most up to date source of employment opportunities. We have partnered with the National Labor Exchange to provide you this information. You may be looking for part-time employment to supplement your income while you are in school. You might be looking for an internship to add experience to your resume. And you may be completing your training ready to start a new career. This site has all of those types of jobs.

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  • Jobs on this site are original and unduplicated and come from three sources: the Federal government, state workforce agency job banks, and corporate career websites. All jobs are vetted to ensure there are no scams, training schemes, or phishing.
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  • The newest jobs are listed first, so use the search features to match your interests. You can look for jobs in a specific geographical location, by title or keyword, or you can use the military crosswalk. You may want to do something different from your military career, but you undoubtedly have skills from that occupation that match to a civilian job.
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Job Information

Amazon Team Manager, Seller Service, Seller Service in Chengdu, China

Description

Amazon Global Logistics in China is a team of highly experienced logistics professionals actively participating in Amazon's international expansion goals. Our team is responsible for providing FBA Sellers a one-stop shop for international transportation service, providing end-to-end supply chain solutions for our Customers. We are seeking a highly motivated leader with strong Logistics, Operations and Service background to join us as the leader for seller service experiences.

Key job responsibilities

  1. Lead as a role model to develop and manage the projects of strong deliverables for seller shipment issues escalated from front-end team.

  2. Dive deep into to the seller escalations and identify service and process opportunities to drive the process improvement.

  3. Collaborate with Destination partner teams to focus on escalation dive deep, resolution and improvement of the whole escalation journey and drive the issue resolution.

  4. Initiate the process change, draft and reflect the change process in SOP management with Sales, Ops and destination partners.

  5. Deal with ambiguity and complexities, manage operational issues by developing, tracking and analyzing key escalation performance.

  6. Engage with key stakeholders to escalate and call out the pain points to drive the initiatives to reduce shipment defects and non-compliance, and driving continuous improvements.

  7. Serve as primary interface with cross function teams in sales, product, program and tech for new project, product and system launches.

  8. Be the Voice of the Sellers, and provide feedback to the team to improve performance and seller experience.

  9. Provide regular performance metrics report focusing on seller contact and escalation experiences.

  10. Build up the mechanisms for Call Center management and functional excellence support structure.

We are open to hiring candidates to work out of one of the following locations:

Chengdu, 51, CHN

Basic Qualifications

  1. Fluent in Mandarin and English for verbal communication and writing skills.

  2. Rich experience in managing operations, customer service teams with extensive knowledge in Logistics.

  3. Understand legal and commercial framework and E2E operation across all the logistics products and processes including Ocean, Customs Documentation, import/export, international trade, and trade Compliance.

  4. 5+ years experiences in freight forwarding focusing on Customer Service, Operations, or Key Account management.

  5. Must be self-motivated/self-directed, and able to manage multiple work streams simultaneously and flawlessly.

  6. Good influential skills to effectively communicate, negotiate, and manage business partners.

  7. Convey a sense of urgency, drive issues to closure, persist despite of obstacles and opposition, be passionate about customer obsession and cost, and be effective when working under pressure.

  8. Excellent communication, proactive and exhibit excellent problem-solving capabilities.

  9. Excellent project management skills with a proven ability to design effective solutions and drive projects to successful implementation.

Preferred Qualifications

  1. Advanced degree in Engineering, Logistics, Supply Chain, Transportation, or a related field.

  2. Prior experiences in managing Customer Service, Operations and Project Management.

  3. Experience in cross boarder logistics in e-commerce.

  4. Certified in Quality, Six Sigma, or Lean.

  5. Proven experience in leading cross-functional projects and managing company-wide programs.

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