Job Information
Ridgeview Medical Center Patient Account Rep in Chaska, Minnesota
Come join our customer service team at Ridgeview patient financial services! We are looking for a hard working, motivated, enthusiastic employee to join our team. This position is 5 days a week (full time/benefited) and does have potential for hybrid work at home. This position is phone based with other actives as assigned. Jump on board and fill out an application today!! Purpose of Job This position is responsible for the submission, reconciliation and collection of all accounts receivable for Ridgeview Sibley Medical Center.Reports and submits claims to third party payers. Answers inquiries and provides customer service in the resolution of billing issues and account balances. Job Functions Prepares and submits claims to third-party payers. Assures payments are posted accurately and timely to patient accounts. Answers inquiries regarding insurance and/or billing concerns and follow-up with peer source when needed. Assists and refers external and internal customers to proper resources for questions. Provides professional and courteous customer service to internal and external customers. Review's and QI admission errors on Emergency/Urgent Care patients. Performs other duties as assigned. When Functioning as a Lead: Trains and mentors new and current staff. Assists Director with hiring, team communication, and answers team member questions. Communicates concerns/issues to Director as appropriate. Performs other duties as assigned. Employment Requirements Minimum Education/Work Experience High school graduate or equivalent Strong customer service experience Attention to detail Knowledge/Skills/Abilities Knowledge of insurance functions Ability to meet and maintain the necessary background checks as aligned with position functions Ability to communicate in the English language for effective written and verbal correspondence in order to complete job functions as mentioned above Knowledge of basic computer functions and Microsoft Office applications Ability to multi-task Ability to serve patients in a friendly and efficient manner Ability to perform basic math functions Ability to communicate in the English language for effective written and verbal correspondence in order to complete job functions as mentioned above Preferred Qualifications Familiar with medical terminology Two years collections/accounting experience Insurance Background Customer Service Background Phone Background Ridgeview Medical Center will not discriminate against or harass any employee or applicant for employment because of race, color, religion, sex, pregnancy, citizenship, national origin, age, disability, military service, veteran status, genetic information, union membership, creed, marital status, familial status, sexual orientation, gender identity, status with regards to public assistance, membership in a local human rights commission, or any other category that may be protected by law.