Job Information
VCA Animal Hospitals Veterinary Receptionist in Charlotte, North Carolina
Are you a customer-service superstar? If so, VCA Stoney Creek Animal Hospital is hiring.
We are looking to add articulate, compassionate, dedicated, career-minded professionals to our already amazing team. We currently have a full-time opening in our reception department, with a variety of schedules.
In this rewarding position, you will be the cornerstone of an outstanding experience for our clients — more than answering phones and checking in clients, you will shine as a positive factor for pets and their parents during their visit. It can be challenging at times, but having a good team supporting you makes all the difference.
As the face of VCA Stoney Creek, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities.
The CSR is the pivot around which the hospital operates and is responsible for:
Customer service functions, including greeting visitors, answering telephones and guiding clients and their pets to exam rooms.
Scheduling and confirming appointments.
Placing outbound calls for follow-ups and reaching out to prospective clients.
Presenting and explaining fees, including processing payments.
Recommending, selecting, and obtaining products and services, including prescriptions.
Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
Managing medical records, charts, reports, and correspondence.
Hospital maintenance (including removal of animal waste) and ensuring that the facility is neat and clean at all times—both inside and outside.
At VCA we are committed to diversity, equity, and inclusion and want to be a place where a diverse mix of talented people want to come, stay and do their best work
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.
Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!
The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)
We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com