Student Veterans of America Jobs

Welcome to SVA’s jobs portal, your one-stop shop for finding the most up to date source of employment opportunities. We have partnered with the National Labor Exchange to provide you this information. You may be looking for part-time employment to supplement your income while you are in school. You might be looking for an internship to add experience to your resume. And you may be completing your training ready to start a new career. This site has all of those types of jobs.

Here are a few things you should know:
  • This site is mobile friendly. You do not need a log-in or password to access information.
  • Jobs on this site are original and unduplicated and come from three sources: the Federal government, state workforce agency job banks, and corporate career websites. All jobs are vetted to ensure there are no scams, training schemes, or phishing.
  • The site is refreshed daily to remove out-of-date content.
  • The newest jobs are listed first, so use the search features to match your interests. You can look for jobs in a specific geographical location, by title or keyword, or you can use the military crosswalk. You may want to do something different from your military career, but you undoubtedly have skills from that occupation that match to a civilian job.
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ScentAir Technologies LLC Technical Support and Scheduling Specialist in Charlotte, North Carolina

Job Description:

Are you ready to be part of something Scent-sational? ScentAir seeks a dynamic individual for the role of Technical Support and Services Specialist. This hybrid role combines coordinating technical services with pre-sale support to ensure seamless delivery to our customers. You'll analyze installation plans, troubleshoot issues, and provide scheduling and technical assistance.

 

  • Recurring dispatch and service scheduling / Multitasking capability is a must

Requirements:

• Strong computer systems proficiency, including Microsoft Word, Outlook, Access, PowerPoint, and strong Excel skills with experience in V lookups. 

• Must have previous experience using Client Relationship Management (CRM) software applications, primarily Salesforce.

• Exceptional troubleshooting and diagnostic skills.

• Previous scheduling experience preferred but not required.

• Self-starter mentality with the ability to work well with changing priorities.

  • Bilingual proficiency in Spanish/English is a plus.

Responsibilities:

• Coordinate and ensure timely scheduling of field technicians and subcontractors for client installations, service requests, and regular maintenance of systems across North America, Canada, and Latin America.

• Answer incoming calls to our Tech Support line with enthusiasm and attentiveness, analyzing, troubleshooting, and diagnosing customer issues promptly and effectively.

• Communicate installation schedule to customers, vendors, sales, and production to ensure timely delivery of product to be installed.

• Collaborate with customers and our sales team to determine the most suitable fragrance delivery equipment for specific customer applications, ensuring optimal satisfaction.

• Monitor service ticket status to ensure all service requests are performed promptly, and initiate Tech  Support Cases, ensuring efficient processing and resolution.

• Educate customers about the installation and maintenance process and create comprehensive work instructions for dispatched service technicians to follow when they are on-site at customer locations.

• Analyze and report service performance to the management team, along with customer feedback for continuous improvement.

• Advise management about the status of installations and any barriers to on-time installation and on-site service, while tracking and analyzing installation costs.

Benefits:

• Comprehensive medical, dental, vision, and life insurance plans.

• Company-matched 401k.

• Fun, team-focused work environment.

• Generous paid time off policy with an expanded holiday schedule.

• Hybrid work schedule combining in-office and remote opportunities. (In-office 3 days per week)

• Employee-driven community outreach program.

Experience the Scent-sational Difference! Join our team today and embark on an exciting journey of providing top-notch technical support and ensuring customer satisfaction at every turn!

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