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Wells Fargo Senior Network Engineer - Priority Support Network L3 in CHARLOTTE, North Carolina

About this role:

Wells Fargo is seeking a Senior Network Engineer who covers jobs responsible for direction and support for computer-based information and communication systems, including technical, programming and development, network communications, and systems analysis.

In this role, you will:

  • Troubleshoot and escalated complex network issues for Wells Fargo Bank

  • Participate in major incident management conference calls and associated bridge-lines

  • Work on tickets escalated from tier 2 support

  • Work on incidents in accordance with Integrated Operations Manage Incident Process Configuring of network devices

  • Work with advanced technology functions (priority support) / Cisco TAC

  • Work like a subject matter expert for the entire network infrastructure of the bank while supporting technologies like routing, switching, F5, firewalls and proxies.

  • Mentor and train tier 1 and tier 2

  • Open change controls and emergency break-fix change records

  • Engage Cisco (NOC and HTTS) Support

  • Work on Sniffer/ Infinistream capture

  • Troubleshoot issues related to firewalls, load balancers and proxy appliances

  • Work with vendors on complex vendor escalations and issues

Required Qualifications:

  • 4+ years of Network Engineering experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

  • 4+ years of Network Support experience in NOC Operations or similar environment

  • Understanding of routing & switching concepts (RIP / OSPF / BGP)

  • Ability to quickly analyze and troubleshoot data and voice network outages Resolve large admin/Enterprise issues

  • Extensive hands on experience in all Cisco routers, switches, wireless devices; Cisco, Checkpoint Firewalls, F5 Load Balancers, IP subnetting, Layer 2-4 stack understanding, VoIP, QoS, MPLS, SDWAN

  • Experience on Arista hardware is a plus

  • Excellent customer service skills and communication skills

  • Ansible knowledge is a plus

  • Mandatory - CCNA and (At least one CCNP Level Test Completed, CCNA Specialties, F5, MCSE)

Posting End Date:

29 Apr 2024

*Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Company: WELLS FARGO BANK

Req Number: R-353484-1

Updated: Thu Apr 25 00:00:00 UTC 2024

Location: CHARLOTTE,North Carolina

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