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Job Information

Wells Fargo Senior Enterprise Risk Consultant Customer Remediation and Redress Oversight in Charlotte, North Carolina

Job Description

Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as “Personal Cell” or “Cellular” in the contact information of your application.

At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

As the company's second line of defense, Corporate Risk — or Independent Risk Management — provides independent oversight of risk-taking activities. Independent Risk Management establishes and maintains Wells Fargo's risk management program and provides oversight, including challenges to and independent assessment of, the frontline's execution of its risk management responsibilities. We manage risk according to the Risk Management Framework ( and ensure all employees understand their individual accountability for managing risk.

This team member will drive strategy to further evolve governance and oversight routines for Customer Remediation and Customer Redress and will provide critical support to deliver current and emerging regulatory commitments in the Customer Remediation and Customer Redress programs.

Customer Remediation Oversight: Design, implement and manage customer remediation oversight routines to address recent regulatory feedback, including customer remediation reporting reviews, more direct engagement in the highest risk customer remediations, analysis of validation results to identify and escalate findings and a feedback loop that supports leverage of best practices and lessons learned in current and future customer remediation efforts.

Customer Redress Oversight: Apply design of enhanced oversight routines to the customer redress environment, as appropriate, including definition and implementation of approach to evaluate customer redress related issues, IT&V and Internal Audit findings and validation results to identify escalate trends and opportunities.

Regulatory Commitments: Deliver against current and emerging regulatory commitments related to strengthened oversight of the Customer Remediation and Customer Redress programs. Ensure connectivity with other regulatory commitments, such as adoption of appropriate foundational risk components within the Customer Remediation and Customer Redress programs and implementation of updated risk program requirements (i.e. Internal Controls, RCSA, etc.) within the Customer Remediation and Customer Redress oversight programs.

Required Qualifications

  • 10+ years of experience in risk management (includes compliance, financial crimes, operational risk, audit, legal, credit risk, market risk, IT systems security, business process management) or 10+ years of financial services industry experience, of which 7+ years must include direct experience in risk management

Desired Qualifications

  • 10+ years of reporting experience

  • Ability to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment

  • Ability to work and influence successfully within a matrix environment and build effective business partnerships with all levels of team members

  • Advanced Microsoft Office (Word, Excel, Outlook and PowerPoint) skills

  • Excellent verbal, written, and interpersonal communication skills

  • Strong analytical skills with high attention to detail and accuracy

Other Desired Qualifications

  • Expert in the Risk Management Framework and foundational risk programs and components with established relationships across Strategic Enterprise Risk Management and Corporate Risk.

  • Experience designing and implementing effective second line oversight routines for enterprise-wide activities, including providing and capturing credible challenge while maintaining productive working relationships with front line, other IRM and Audit partners

  • Proven ability to set strategic direction and lead implementation of the defined strategy with a strong sense of accountability and urgency while maintaining high quality and accuracy

  • Proven ability to deliver against regulatory commitments in a timely and quality manner, including providing transparency to progress, risks and issues and escalating effectively, including knowledge of SEO processes and tools

  • Strong knowledge of other SERM regulatory commitments

  • Strong analytical skills with high attention to detail and accuracy

  • Excellent verbal, written, communication skills

  • Ability to be self-directed with limited supervision

  • Ability to interact with all levels of an organization

Job Expectations

  • Ability to travel up to 10% of the time

Street Address

NY-New York: 150 E 42nd St - New York, NY

NC-Charlotte: 401 S Tryon St - Charlotte, NC

MN-Minneapolis: 600 S 4th St - Minneapolis, MN


All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

Relevant military experience is considered for veterans and transitioning service men and women.

Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

Benefits Summary


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Company: Wells Fargo

Req Number: 5582750-3

Updated: 2021-06-13 01:51:56.352 UTC

Location: Charlotte,NC