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Compass Group, North America SENIOR BUSINESS ANALYST - CHARLOTTE (HYBRID) in Charlotte, North Carolina

Compass Technology

Who We Are

Compass Technology is a dedicated internal team for Compass Group delivering enterprise-wide initiatives that support our diverse customer base and enhance our business operations.

Our domain encompasses a vast spectrum of opportunities, from hands-on desk support to Cybersecurity, Cloud Engineering, AI, and Modern Application development. We are committed to building robust IT infrastructures, driving digital transformation, and much more.

Compass Group is the leading foodservice management and support services company, with $26 billion in revenue in 2023.

In 2023, Compass Group was named one of Forbes’ America’s Best Large Employers along Springbuk’s Healthiest 100 Workplaces in America (since 2019).

Job Summary

The Business Analyst is focused on the multi-year implementation of an ERP system upgrade across the organization. The Business Analyst is responsible for working within the Compass Sectors to gather and document business requirements for developing and implementing the ERP upgrade. The position is hybrid and based in Charlotte, NC.

Job Responsibilities:

  • Work directly with business team members, third-party technology vendors, developers, and user community to identify business needs to manage, coordinate, and drive business requirements gathering.

  • Learn a complex business and facilitate projects and decisions across disparate user groups.

  • Work with Compass Sector teams to thoroughly assess and analyze business functions and processes to define, document, and articulate the current business processes.

  • Work on backlog grooming and collaborate with other analysts, developers, and the Product Owner to ensure the backlog is populated with the granular stories needed for development.

  • Create and maintain Business Process Design documentation.

  • Analyze and design the To-Be business processes in partnership with function resources.

  • Ensure solutions meet business needs and requirements.

  • Utilize the understanding of both business processes and technology to work with Compass Technology and external consultants to implement the requirements in the application.

  • Establish meeting cadences, structure, and timelines.

  • Support product managers/owners with the decision-making process.

  • Monitor deliverables and ensure timely completion as part of the overall project.

  • Post-implementation management of feedback and requirements.

  • Write and execute test scripts and coordinate with other analysts for system integration testing.

  • Evaluate system deliverables to ensure they are defect-free and meet the department's quality standards.

Job Qualifications:

  • Bachelor’s degree preferred.

  • 4+ years of Business Analysis experience preferred, ideally in a software development or product enhancement space.

  • Experience with SAP, specifically FI, SD, MM, IM, EWM, AM, AP, AR, CO or PCA modules; S/4 HANA experience a plus

  • 1+ years of project experience using the Agile Methodology is desired.

  • Strong communication skills and ability to work with cross-functional teams.

  • Highly developed sense of ownership, responsibility, and commitment to quality.

  • Excellent analytical and problem-solving skills

  • Thorough and highly organized

  • Ability to develop strong working relationships, influence stakeholders, and partner with others to determine acceptable solutions.

  • Ability to prioritize and manage multiple deliverables in a tight deadline-driven environment and adjust to changing priorities.

  • Proficient in Microsoft Office Programs

  • Willing to travel if needed to engage with Compass Sectors (less than 5%)

    Apply to Compass Group today!

Click here to Learn More about the Compass Story (http://www.compass-usa.com/our-story/)

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Compass Technology maintains a drug-free workplace.

Applications are accepted on an ongoing basis.

Associates at Corporate are offered many fantastic benefits.

  • Medical

  • Dental

  • Vision

  • Life Insurance/ AD

  • Disability Insurance

  • Retirement Plan

  • Paid Time Off

  • Holiday Time Off (varies by site/state)

  • Associate Shopping Program

  • Health and Wellness Programs

  • Discount Marketplace

  • Identity Theft Protection

  • Pet Insurance

  • Commuter Benefits

  • Employee Assistance Program

  • Flexible Spending Accounts (FSAs)

Req ID: 1334854

Compass Technology

Michelle Lombardozzi

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