Job Information
Siemens Digital Industries Software Partner Service Principal – Xcelerator Portfolio (Teamcenter) in Charlotte, North Carolina
Job Family: Customer Services
Req ID: 417722
Siemens is on a mission to fundamentally reinvent the way applications are created and sold, by abstracting the process and enabling everyone who has a stake in an enterprise’s digital future — businesspeople and analysts, web developers, software engineers, even CEOs — to meaningfully participate, thereby creating better applications faster. Our goal is simply to create the future of software development.
As we transition to a software as a service (SaaS) business model, the ability of our partner ecosystem (Solution Partners, GSI’s) to add value and extend our solutions becomes increasingly important. To add customer value, our partners must have robust services capabilities and business models.
The Partner Services Practice will follow the best practice approach of our existing services practices with strategies and initiatives managed globally, while partnering with the zones and countries on prioritization and execution. As our initial focus is on our cloud and SaaS Solutions, we will seek to expand the scope of the Partner Services Practice to include the entire Xcelerator portfolio.
Job Profile/Position Overview
In support of strengthening the services capabilities of our Solution Partners and GSI’s to ensure that we have access to the wealth of expertise, best practices and tools of our services organization, while developing and executing partner service enablement programs at a global scale.
If you constantly strive for excellence, are passionate about innovation, and want to work with a collaborative and energetic team -- then Siemens Partner Services Practice is for you.
We are looking for a Partner Service Principal Solution Architect – Xcelerator Portfolio with a focus on Lifecycle Management Solutions / Teamcenter X to work within our Partner Services Practice team to develop and execute enablement programs that will drive our joint Partner Services ecosystem. You will play a crucial role in developing strategy and programs that will support our partners delivering high quality projects based on our Xcelerator portfolio and their customers to provide Services best practices to drive adoption, quickly realize the value, expand, and renew subscriptions to our SaaS software solutions.
Responsibilities/Tasks
Essential:
Develop and execute programs to guide partners in the adoption of expertise, best practices and tools of our services organization, while developing and executing partner service enablement programs at a global scale.
Perform expert level mentoring for partners delivering high quality projects – be SME
Proven experience driving enablement programs with partners (Bootcamps, trainings, workshops, …)
Through the successful implementation of the programs, drive greater partner service revenue
Engage with Partners and customers to ensure positive outcomes
Be a Challenger to our partners to stay focused on delivering business value within their Services projects
Ensure partners are aware of how to achieve maximum value from the Siemens solution portfolio as it relates to different market segments
Find opportunities for continuous improvement in all areas of the partner services ecosystem
Determine how to define, drive, and demonstrate the value (ROI) delivered
Be an advocate for change in the Siemens business transformation to Cloud
Drive definition of the ideal customer for different market/solution configurations
Create Partner and customer feedback loops to drive change internally to continually focus on improving the customer experience
Aspire to be trusted right-hand counsellor and confident to senior Partner services executives
Teamwork:
Partner with other Global Services and Success leaders and Partner Sales to further refine structure, systems, and resources to successfully support our partners
Be a recognized thought leader in Siemens’ lifecycle management Teamcenter solution suite
Drive alignment with global and regional development business colleagues
Identify and lead the necessary Siemens and Partners resources to improve the customer experience at every opportunity
Work closely with internal teams (Services, Support, Marketing, Sales, Product) to align priorities, collaborate on partner and customer needs and opportunities, and deliver early and growing value over time
Minimum Requirements
7+ years relevant work experience and technical skills with deep understanding of Siemens’ lifecycle management (LCS / Teamcenter) solution suite plus relevant work experience with Teamcenter X specifically
7+ years of Services, Customer Success management or consulting experience working in a customer and/or partner service projects environment
5+ years relevant work experience in performing (Principal) Solution architect roles in Services projects in a Cloud environment
Strong record of success in Services and Solution architect roles within Siemens Lifecycle management (Teamcenter and/or Teamcenter X projects)
Experience in enablement Services delivery methods and best practices in agile project delivery methods
Ability to analyze complex and ambiguous situations, rapidly develop action plans, and lead ad-hoc teams to achieve key objectives
Passion to communicate, sharing knowledge and enable Partner Services experts on a global basis
Creative, resourceful, meticulous, and highly organized
An analytical and metrics-driven work style
Outstanding high-level written, verbal, and presentation communication and interpersonal skills
Passion for driving business value to customers through software development and new technology
Ability to be successful in an ambiguous environment (ability to deal with ambiguity)
Demonstrated technical acumen
Strong team player, self-driven, high energy
Cross functional collaboration skills
Program and/or project management experience, preferably within Cloud environments
Experienced in performing trainings and workshops
Bachelor’s Degree or equivalent experience required
Working experience in a global service environment
Proficient English language skills
Why us?
Working at Siemens Software means flexibility - Choosing between working at home and the office at other times is the norm here. We offer great benefits and rewards, as you'd expect from a world leader in industrial software.
A collection of over 377,000 minds building the future, one day at a time in over 200 countries. We're dedicated to equality, and we welcome applications that reflect the diversity of the communities we work in. All employment decisions at Siemens are based on qualifications, merit, and business need. Bring your curiosity and creativity and help us shape tomorrow!
Siemens Software. Transform the Everyday
The total cash compensation range for this position is $135,700 to $271,400 with 20% of this being comprised of an annual incentive target. The actual compensation offered is based on the successful candidate’s work location as well as additional factors, including job-related skills, experience, and relevant education/training. Siemens offers a variety of health and wellness benefits to employees. Details regarding our benefits can be found here: www.benefitsquickstart.com In addition, this position is eligible for time off in accordance with Company policies, including paid sick leave paid parental leave, PTO (for non-exempt employees) or non-accrued flexible vacation (for exempt employees).
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