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Wells Fargo Fraud & Claims Operations Director - Detections in CHARLOTTE, North Carolina

About this role:

Wells Fargo is seeking a Fraud & Claims Operations Director in Fraud Detection Operations as part of the Fraud & Claims Management team. The Fraud Detection Operations group is responsible for identifying, researching, and analyzing complex fraud schemes. This role will be helping to protect the bank and its customers to reduce fraud by handling inbound calls regarding fraud matters on customer accounts and working outbound calls on fraud alerts. In support of Fraud Detection Operations and related integrated control Framework (Prevent, Detect, Recover), our Fraud & Claims Operations Director will lead a team of approximately 750+ global employees who help in resolving 800K+ fraud alerts each month in a 24/7 environment. This team is responsible for detection and mitigation of potential fraud for credit card, debit card, ACH, inclearing check, deposit account origination, and deposit first party fraud.

In this role, you will:

  • Oversee Account Takeover team which reviews account cases for potential fraud account takeover situations

  • Lead the Online Fraud Detection team which reviews cases for risky online transactions for Bill Pay, Online Wires and Zelle transactions

  • Responsible for Threat Monitoring to identify, investigate and support the resolution of automated or other high volume fraud threats in the contact centers and online channels

  • Build high-performing teams focused on driving business results through effective leadership and team member engagement.

  • Contribute to broad Operations strategies with a One Wells Fargo lens.

  • Initiate action, manage change, and build partnerships to gain consensus across the team.

  • Utilize strong transformational leadership, relationship management, influencing, and execution skills.

  • Understand and operate successfully in a complex, heavily matrixed corporate environment.

Required Qualifications:

  • 8+ years of Fraud Claim Investigation or Policy Violations, Risk Management, or Compliance experience, including Management experience, or equivalent experience demonstrated through one or a combination of the following: work experience, training, military experience, education.

  • 4+ years of management experience

Desired Qualifications:

  • 6 + years direct management experience

  • 6 + years of Financial Services Fraud Detections Operations experience

  • 4+ years of experience leading a fast paced, demanding, and deadline driven operational environment.

  • 4+ years demonstrated ability to lead teams with a high level of team member engagement.

  • 4 + years of experience creating and executing competitive and innovative operational business strategies, processes, and policies.

  • 4+ Years of effectively partner and influence at the senior and executive level.

  • Experience with fraud detection tools, techniques, and supporting processes, with an emphasis on credit and debit card, checks, ACH and deposit functions.

  • Proven ability to drive execution and translate strategies into specific goals, tactics, action plans, and deliverables.

  • Proven success attracting, leading, and engaging a diverse team with different levels of experience across multiple geographies and creating a culture of service and efficiency.

  • Comprehensive knowledge of Fraud Operations organizational structures, functional roles, and corresponding capabilities to assess inherent risks.

Job Expectations:

  • Ability to travel up to 10% of the time.

  • This position offers a hybrid work schedule

  • Willingness to work on-site in one of the listed locations

  • Visa sponsorship is not available for this position

Posting End Date:

6 Sep 2024

*Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

Company: WELLS FARGO BANK

Req Number: R-387513-1

Updated: Sat Sep 07 04:24:41 UTC 2024

Location: CHARLOTTE,North Carolina

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