Job Information
Carrier Billing Operations Specialist in Charlotte, North Carolina
Date Posted:
2023-06-09
Country:
United States of America
Location:
CAN05: CCS-Charlotte, NC 5900 Northwoods Business Pkwy, Charlotte, NC, 28269 USA
Carrier is the leading global provider of healthy, safe and sustainable building and cold chain solutions with a world-class, diverse workforce with business segments covering HVAC, refrigeration, and fire and security. We make modern life possible by delivering safer, smarter and more sustainable services that make a difference to people and our planet while revolutionizing industry trends. This is why we come to work every day. Join us and we can make a difference together.
As a Billing Operations Specialist, you will be primarily responsible for handling billing processes related to North America Field Service. Teamwork is essential for creating and extending invoices to our customers for the work our field and branch offices perform.
KEY RESPONSIBILITIES:
Execute customer billing tasks, initiating with the completion/closure of the service order and extending through invoice delivery to the customer
Address corrections and customer disputes as needed, providing regular updates to the customer
Support collection actions as required
Deliver to established performance metrics
Contribute to the continuous improvement of the billing process
Required Qualifications:
High School Diploma or GED
2+ years of work experience in a business environment
1+ years’ experience in customer service
Preferred Qualifications:
Strong experience in Microsoft Office Suite, ServiceMax, Salesforce, and SAP
Bachelor’s degree in Business or other related field
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Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
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