Student Veterans of America Jobs

Welcome to SVA’s jobs portal, your one-stop shop for finding the most up to date source of employment opportunities. We have partnered with the National Labor Exchange to provide you this information. You may be looking for part-time employment to supplement your income while you are in school. You might be looking for an internship to add experience to your resume. And you may be completing your training ready to start a new career. This site has all of those types of jobs.

Here are a few things you should know:
  • This site is mobile friendly. You do not need a log-in or password to access information.
  • Jobs on this site are original and unduplicated and come from three sources: the Federal government, state workforce agency job banks, and corporate career websites. All jobs are vetted to ensure there are no scams, training schemes, or phishing.
  • The site is refreshed daily to remove out-of-date content.
  • The newest jobs are listed first, so use the search features to match your interests. You can look for jobs in a specific geographical location, by title or keyword, or you can use the military crosswalk. You may want to do something different from your military career, but you undoubtedly have skills from that occupation that match to a civilian job.
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Job Information

Aston Carter Bilingual Customer Service Representative in Charlotte, North Carolina

Description:

We provide our utility clients with a wide range of energy-saving and renewable energy solutions. From individual utility customers and construction contractors, to utilities, municipalities, and government bodies, our clients have come to depend on our customized energy efficiency programs to help them to meet their energy saving goals.

The Customer Care Specialist is primarily responsible for providing a high level of customer satisfaction by promoting participation in energy efficiency programs. This position is also responsible for addressing and resolving customer inquiries, problems, and complaints in accordance with company policies and procedures. You will also be working with others who are passionate about energy efficiency and making a positive impact on the industry.

  • Answer incoming customer telephone calls and log all calls

  • Work across multiple programs and phone lines and ability to transfer calls

  • Promote participation in energy efficiency programs that the customer may qualify for

  • Address and resolve customer inquiries, regarding products, services, billing, etc.

  • Establish and maintain positive working relationships with customers by ensuring a high level of customer service

  • Address and resolve customer complaints and make recommendations

  • Make outgoing calls to customers for scheduling appointments, taking surveys, and promoting a program offering to a qualifying customer

  • Follow-up on customer calls not immediately resolved

  • Provide accurate and timely information regarding the status of customers’ application and rebate checks

  • Enter all required information into computerized systems to create and maintain the customer database.

  • Provide inside support to Program Manager, Energy Engineers and Energy Advisors as needed

  • Communicate with customers via alternative media

  • Reliable and predictable attendance and punctuality

Skills & Qualifications:

  • High School diploma or equivalent

  • Associates Degree - Preferred

  • 1-2 years of previous customer service experience

  • Strong customer service and communication skills

  • Must be able to handle a wide work variety and work in a fast-paced environment

  • Must be a detail-oriented, organized, self-starter, and have an ability to prioritize workload

  • Ability to identify and resolve project application issues with customers and trade allies

  • Knowledge of program parameters and levels of service

  • Proficient in Microsoft Office, specifically Word, Excel and Outlook

  • Strong data entry skills in entering information in tracking systems/databases

  • Ability to communicate effectively, both verbally and in writing with customers, clients and employees

  • Ability to analyze and interpret data and solve practical problems

  • Knowledge of mathematical concepts such as fractions, percentages and ratios

  • Proficient in English and Spanish

  • Ability to work flexible hours. Must be available evenings and weekend hours as needed.

  • Reliable transportation

    About Aston Carter:

Please Note: Scammers are posing as Aston Carter. We'll never contact you via Gmail, Telegram, or WhatsApp and we'll never solicit money from you.

At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.

Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.

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