Job Information
Roper St. Francis Laboratory Client Liaison Coordinator - St. Francis in Charleston, South Carolina
Thank you for considering a career at Roper St. Francis Healthcare!
Summary of Primary Function/General Purpose of Position
The Coordinator Client Services delivers the highest level of customer service to providers, clients, and staff by resolving complex specimen issues, testing inquiries, identifying errors, and providing resolution.
Essential Job Functions
• Investigates and resolves complex problems or complaints in coordination with the Quality department and the Medical Director.
• Supports the timely reporting, read back, and documentation of critical tests and results.
• Supports all lab operations in all disciplines, including anatomic pathology, general laboratory, blood bank, microbiology, and ancillary lab operations.
• Develops and provides responses to questions from health care providers regarding testing availability, specimen requirements, add on tests, and testing methodology.
• Researches esoteric tests.
• Identifies reporting errors that prevent accurate and timely release of results.
• Demonstrates knowledge of The College of American Pathologists (CAP) regulations and other regulatory agencies through training and competency and participates in the development of quality, safety, and compliance programs.
This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.
Licensing/Certification
MLT Medical Laboratory Technician Certification by a nationally recognized certification agency (preferably ASCP) (required)
MLS Medical Lab Scientist Certification by a nationally recognized certification agency (preferably ASCP) (preferred)
Education
Associates (required)
Bachelors (preferred)
Work Experience
3 years of clinical lab experience (required)
5 years of clinical lab experience (preferred)
Training
None
Skills
Active Listening
Social Perceptiveness
Service Orientation
Verbal and Written Communication
Problem Solving
Customer Service
Organization
Time Management
Online Research
Keyboarding
Microsoft Office
Telephone Skills
Lab Information System
Billing
Coding
Compliance
Analyzes data
Audits
Working Conditions
Periods of high stress and fluctuating workloads may occur
May be exposed to physical altercations and verbal abuse
May be exposed to high noise levels and bright lights
May be exposed to limited hazardous substances or body fluids*
May be exposed to human blood and other potentially infectious materials*
May have periods of constant interruptions
General office environment
Required to car travel to off-site locations, occasionally in adverse weather conditions
Prolonged periods of working alone
- Individuals in this position are required to exercise universal precautions, use personal protective equipment and devices, and learn the policies concerning infection control.
Physical Requirements
Lifting/Carrying (0-50 lbs.) 1-33%
Lifting/Carrying (50-100 lbs.) 0%
Push/Pull (0-50 lbs.) 0%
Push/Pull (50-100 lbs.) 0%
Stoop/Kneel 0%
Crawling 0%
Climbing 0%
Balance 1-33%
Bending 1-33%
Sitting 67-100%
Walking 1-33%
Standing 1-33%
Additional Physical Requirements/Hazards
Manual dexterity (eye/hand coordination)
Perform shift work
Hear alarms/telephone/audio recorder
Repetitive arm/hand movements
Finger Dexterity
Acuity - near
Use of latex products
Exposure to toxic/caustic/chemicals/detergents
Patient Population
Neonates (0-4 weeks)
Infant (1-12 months)
Pediatrics (1-12 years)
Adolescents (13-17 years)
Adults (18-64 years)
Geriatrics (65 years and older)
Roper St. Francis Healthcare is an equal opportunity employer.
Many of our opportunities reward* your hard work with:
Comprehensive, affordable medical, dental and vision plans
Prescription drug coverage
Flexible spending accounts
Life insurance w/AD&D
Employer contributions to retirement savings plan when eligible
Paid time off
Educational Assistance
And much more
*Benefits offerings vary according to employment status
Scheduled Weekly Hours:
32
Work Shift:
Days (United States of America)
Department:
Admin - Lab Services - Roper St Francis Healthcare
All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@RSFH.com .