Job Information
Koniag Government Services Dormitory Manager in Charleston, South Carolina
KPS
Job ID 2475075
Koniag Professional Services, LLC, a Koniag Government Services company, is seeking a Dormitory Manager to support KPS and our government customer in Charleston, SC.
We offer competitive compensation and an extraordinary benefits package including health, dental and vision insurance, 401K with company matching, flexible spending accounts, paid holidays, three weeks paid time off, and more.
Koniag Professional Services is currently seeking an experienced and motivated Dormitory Manager to play a pivotal role in the management and operation of the Federal Law Enforcement Training Center (FLETC) in Charleston, SC. As a key figure within our team, the Dormitory Manager will be directly responsible for supporting the management and supervision of the campus housing, guest services and institutional housekeeping of the FLETC Complex located in Charleston, SC.
The Dormitory Manager ensures that the facility accommodates the complex, round-the-clock dynamics of FLETC, the students and guest with the highest degree of professionalism and responsiveness to their comfortable and safe housing needs. This not only enhances the trainee experience by providing smooth logistical support but also ensures that the facility can adapt quickly to unexpected changes. Effective management of 24/7 check-in and check-out processes at the Federal Law Enforcement Training Center is crucial for maintaining operational smoothness and addressing the dynamic needs of trainees. This requirement not only ensures efficient management of room allocations but also supports the broader logistical needs of the training programs.
This role offers a unique chance to significantly contribute to the operational excellence of a key federal training facility, directly impacting the safety, efficiency, and training quality for law enforcement personnel. The successful candidate plays a crucial role in ensuring the safety, comfort, and well-being of residents while maintaining the operational efficiency of the dormitory facilities.
Join Koniag Professional Services in this critical role and play your part in supporting the training and preparedness of the nation's law enforcement personnel at one of the most prestigious training centers in the United States.
Essential Functions, Responsibilities & Duties may include, but are not limited to:
You shall support the Program Manager, Alternate Program Manager, Quality Control Manager and Facility Operations Manager to meet the overall financial and operational management and the coordination for the work required under this contract You may participate as a Key Team member.
You may be required to participate in meetings with the designated Technical Representative(s) and the Contracting Officer bi-weekly. A mutual effort will be made to resolve all problems identified. Written minutes of these meetings prepared by our office shall be provided to the Contracting Officer.
Should the Government not concur with the minutes, you will assist in developing a remedial action plan (RAP) to the Government form their concurrence with 72 hours of notice from the Government.
You shall support the Program Manager, Alternate Program Manager, Quality Control Manager and Facility Operations Manager to ensure we are providing in a reliable, timely manner all the services necessary to ensure the successful operation of the Department of Homeland Security Facility dormitory in such a fashion as to not impact the operations of the training facility or disrupt its programs.
This includes coordination with the Transportation Manager, Janitorial Service Manager and Food Service Manager.
Manage the overall operations and delivery of services necessary for 24/7 Check-In and Check-Out. Regularly review and refine operational procedures to improve the speed, efficiency, and user-friendliness of the check-in/check-out process.
Manage the operations enabling personal and/or automated Check-In/Check-Out Systems.
Manage, schedule and direct dormitory staff for Continuous Operations
Training for Dormitory Staff.
Laundry Operations Management.
Shall have proficiency in oral and written communications in English.
Shall have basic computer skills including the ability to input data into the system and generate various reports and correspondence as required.
Requirements
DHS Clearance Required.
Must have a valid Driver’s License.
Education:
Must possess at least a bachelor’s degree in the relevant field to include:
Hospitality Management
Business Administration
Public Administration
Educational Administration
Human Resources Management
Pluses
Business Administration (MBA) with a focus on leadership or operations management
Certified Hotel Administrator (CHA)
Certified Property Manager (CPM)
Facilities Management Certification
Emergency Preparedness Training
Conflict Resolution and Student Affairs Training
Legal and Compliance Training
Work Experience, Knowledge, Skills & Abilities:
Shall possess at least 3 years of recent (within the past 10 years) responsible experience in the management and supervision of commercial and institutional housekeeping and guest services of the approximate size and characteristics of the FLETC Complex.
Specific experience in setting up and managing a variety of services including room assignment, laundry, and housekeeping services is mandatory.
Leadership and Communication Skills: Essential for effectively managing staff and interacting with residents.
Understanding the legal aspects of housing, privacy laws, and regulations regarding student housing is crucial.
Operational Management Experience:
Experience in residential life, facility management, or a hospitality-related field is typically required.
Problem-Solving Skills: Ability to address and manage the day-to-day challenges that arise in a dormitory setting.
Dormitory Managers should be trained in emergency response and preparedness, particularly in contexts like law enforcement training campuses where safety and security are paramount.
Experience managing the overall operations and delivery of services necessary for 24/7 Check-In and Check-Out.
Regularly review and refine operational procedures to improve the speed, efficiency, and user-friendliness of the check-in/check-out process.
Managing the operations enabling automated Check-In/Check-Out Systems.
Staffing for Continuous Operations:
After-Hours Support:
Establish a dedicated after-hours helpdesk or hotline for students to contact in case of lost keys, lockouts, or other personal emergencies related to dormitory access.
Train staff to handle various non-standard situations, such as accommodating late arrivals or managing situations where students might need to check out unexpectedly late at night.
Emergency Response and Overbooking Situations:
Develop protocols for emergency responses, such as situations where a student cannot leave as scheduled due to illness, injury, or unexpected changes in training schedules.
Prepare for overbooking scenarios by maintaining a flexible number of reserve rooms that can be quickly prepared or by deciding with nearby accommodations if overflow is needed.
Implement a clear communication strategy to inform students of their room status and available options in case of extended stays or overbooking.
Flexible and Responsive Room Allocation System:
Use a dynamic room allocation system that updates in real-time as students check in and out, capable of adjusting allocations based on changing conditions and emergency needs.
Integrate this system with the training schedule to anticipate changes and adjust accommodation accordingly.
Training for Dormitory Staff:
Regularly train dormitory staff on the latest tools and protocols for handling 24/7 operations, focusing on customer service, crisis management, and operational efficiency.
Conduct drills and simulations to prepare the team for handling high-pressure situations, particularly for after-hours issues and emergencies.
Feedback and Continuous Improvement:
Encourage feedback from students regarding their check-in and check-out experiences to identify areas for improvement.
Conflict Resolution and Student Affairs Training.
As dormitory managers often deal with residential life issues, training in conflict resolution, counseling, and student affairs is highly advantageous.
Vendor and Contractor Management:
Coordinate with external vendors and contractors for specialized maintenance and repair services.
Participate in contract negotiations and ensure that all external services meet the dormitory standards for quality and reliability.
Laundry Operations Management. Managing laundry operations in large-scale dormitories where room assignments change frequently requiring a highly organized and efficient system.
The complexity of these operations is compounded by the need to coordinate closely with janitorial services to ensure a seamless operation that supports both cleanliness and efficiency.
Areas of responsibility include:
Volume and Frequency Management:
Maintain and improve the scalable system to handle the high volume of laundry generated daily.
Implement a scheduling system to manage laundry pickups and returns, ensuring that no backlog occurs even as room assignments change.
Logistics and Workflow Optimization:
Designate specific laundry drop-off and pick-up points to streamline operations.
Organize laundry operations in shifts to ensure 24-hour efficiency, accommodating peak times with increased staffing or resources.
Ensure that laundry equipment is strategically placed and sufficient to handle peak loads, considering the installation of high-capacity and energy-efficient washers and dryers.
Coordination with Janitorial Services:
Establish clear communication channels between laundry and janitorial staff to coordinate room status and linen needs.
Develop integrated schedules and checklists that align the cleaning and linen replacement processes, ensuring rooms are serviced without delay.
Train staff on both teams to understand their roles in the broader context of dormitory management, fostering a team-oriented approach to room readiness.
Quality Control Systems:
Implement strict quality control measures to ensure that all linens meet hygiene standards.
Regularly inspect linens for wear and tear, replacing items as necessary to maintain quality and comfort for residents.
Use hypoallergenic and high-quality cleaning materials to cater to the diverse needs of a large resident population, ensuring safety and comfort.
Inventory Management:
Maintain a robust inventory management system to keep track of linen stocks, including sheets, towels, and other fabric items.
Implement a barcode or RFID tagging system for linens to monitor their life cycle from purchase to disposal, optimizing replacement cycles and reducing losses.
Sustainability Practices:
Opt for eco-friendly laundry practices, including the use of green detergents and energy-efficient machines.
Introduce water recycling systems to reduce the environmental impact of large-scale laundry operations.
Educate staff on sustainable practices, including the optimal loading of machines and the selection of appropriate wash cycles and temperatures.
Staff Training and Development:
Conduct regular training sessions to keep staff updated on the latest laundry techniques, handling of delicate materials, and understanding of hygiene requirements.
Foster a culture of respect and understanding towards the significance of their role in maintaining a clean and hospitable environment for trainees.
Office Location and Travel:
Duty Station: Charleston, SC. Federal Law Enforcement Training Center Campus.
Working Environment & Conditions
90/10 Mix of Office and outside fieldwork. Infrequent work may be over moderately rough terrain and may occur during inclement weather. The incumbent is required to stand, walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; talk and hear. The workload may require the incumbent to sit or stand, walk, climb stairs and through hotel complex equipment areas for extended periods of time. The incumbent must be able to read, do simple math calculations and withstand moderate amounts of stress. The incumbent must occasionally lift and/or move up to 50 lbs. Specific vision abilities required by the job include close vision, distance vision, color vision, depth perception, and the ability to adjust focus.
Our Equal Employment Opportunity Policy
The company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race, color, religion, creed, sex, sexual orientation, gender, or gender identity (except where gender is a bona fide occupational qualification), national origin, age, disability, military/veteran status, marital status, genetic information, or any other factor protected by law. We are committed to equal employment opportunity in all decisions related to employment, promotion, wages, benefits and all other privileges, terms, and conditions of employment.
The company is dedicated to seeking all qualified applicants. If you require accommodation to navigate or to apply for a position on our website, please contact Heaven Wood via e-mail at accommodations@koniag-gs.com or by calling 703-488-9377 to request accommodation.
Koniag Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions, Professional Services and Operational Management to Federal Government Agencies. As a wholly owned subsidiary of Koniag, we apply our proven commercial solutions to a deep knowledge of Defense and Civilian missions to provide forward leaning technical, professional, and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers, employees, and native communities. For more information, please visit www.koniag-gs.com.
Equal Opportunity Employer/Veterans/Disabled. Shareholder Preference in accordance with Public Law 88-352