MMS Holdings Inc. Senior Manager, Marketing and Communications (CRO / Pharma Industry) in Canton, Michigan
MM S is an innovative, data-focused CRO that supports the pharmaceutical, biotech, and medical device industries with a proven, scientific approach to complex trial data and regulatory submission challenges. Strong industry experience, technology-enabled services, and a data-driven approach to drug development make MMS a valuable CRO partner, creating compelling submissions that meet rigorous regulatory standards. With a global footprint across four continents, MMS maintains a 97 percent customer satisfaction rating, and the company has been recognized as a leading CRO in Global Health & Pharma’s international awards programs for the last three consecutive years. For more information, visit www.mmsholdings.com or follow MMS on LinkedIn (https://www.linkedin.com/company/mms-holdings-inc-/) .
Job Specific Skills
Responsible for the organization’s marketing, branding, media and public relations, campaign promotion, market research, and marketing-related customer relationship and engagement activities.
Develop strategic marketing and communications plan to support the organization's mission, goals and objectives, including positioning, and market and competitive analysis
Create and execute innovative marketing and public relations strategies, including both traditional and social media
Partner with the leaders in business development to refine plans, update strategies to align with emerging business needs
Oversee all aspects of marketing and communications, including branding, advertising, development and maintenance of collateral materials
Lead and oversee the organization’s website development (design and content), online and social media initiatives; monitor analytics and usage
Oversee all aspects of public relations, including media relations
Plan and execute media campaigns and advertising buys
Ensure consistency of key messages and brand identity according to company brand identity guidelines
Track return on investment of any campaigns and media buys
Work directly with head of business development to track and report on the success of joint campaigns
Responsible for the management of a marketing and communications team that supports the development and implementation of the strategic plans
Where necessary, may source and manage the use of external resources (e.g., public relations firms, advertising and marketing agencies, photographers, printers, digital media experts, graphic designers, among others)
Core Competencies for the Senior Manager I and II Level Role
Level of Independence : Independently provide oversight to colleagues at Team or Service level. Serves as a subject matter expert and may provide guidance to more Junior Managers. Makes a significant contribution to development of Service Level Strategy.
Service Management : Responsible for team achievement of Service Level KPI's within the area of responsibility. Contributes input into development of Service Management KPI at the Service Level. Contributes input into Service Maturity measures.
Customer Liaison/ Management : Builds strong customer loyalty by active engagement with the current external and internal customers and establishes systems and processes within the team to ensure team's focus on building loyalty with company customers. Continuously works on expanding the network of contacts within the current and potential customers.
Impact : Spends the majority of time (50% or more) achieving organizational objectives through the coordinated achievements of subordinate staff. Establishes departmental goals and objectives, functions with autonomy. Manages the accountability and stewardship of human, financial, and often physical resources in compliance with departmental and organizational goals and objectives. Ensures subordinate supervisors and professionals adhere to defined internal controls. Manages systems and procedures to protect departmental assets. Provides input to functional or departmental strategy.
Innovation/ Continuous Improvement: Continuously stays abreast of industry innovation trends and contributes ideas on organizational alignment with these trends. As a technical expert, identifies customers' struggling moments and contributes to the innovation opportunities internally in order to offer solutions to the customers. Actively supports organizational innovation initiatives.
Discretion/Latitude : Controls resources and policy formation in area of responsibility. Decisions are guided by resource availability and functional objectives. Maintains high level of confidentiality related to confidential project information and colleagues information. Identifies gaps in processes and guides policy development to address gaps. Provides guidance to Associate Manager and Manager I to assist with decision making.
Problem Solving : Identifies applications of functional knowledge and existing methodologies to complex problems.
Communication : Establishes communication best practices as it relates to communicating with customers and internal stakeholders at every level, and ensures alignment with the team. Presents at the expert webinars and company-wide meetings. Communicates in a positive and consistent way that aligns with the organizational objectives, decisions, and direction. Escalates issues and concerns and suggests solutions through the appropriate leadership channels.
Talent Management/ Supervision/ Mentorship : Manages large, potentially technically-diverse teams of managers and/or senior professionals. Provides leadership to managers and individual contributors. Has accountability for the performance and results of multiple related units. Develops departmental/service level plans, including resource and project planning, operational and/or organizational priorities. Provides input to functional or departmental strategy through engaging the team.
Resource Management : Responsible for managing resourcing for existing projects and project pipelines. Independently identifies resource needs (skills, level of expertise, required time commitment) and ensures alignment with team specific projects and project pipeline. Provides input into project growth opportunities and resource management strategy to support growth at the Service Level.
Quality and Quantity of Work : Develops effective KPIs and scoreboard to ensure team's engagement as it relates to achieving on-time quality deliverables for the customer. Effectively manages customer expectations related to timeline and deliverables.
Core Company Values
Represent self and company in a professional manner and in line with core company values.
Practice excellent internal and external customer service, communication, and team work.
Support objectives and improvement efforts within department and organizationally.
Comply with all applicable policies, procedures, and training requirements.
Additional tasks as assigned by manager.
College graduate in marketing, communications, business or related field, or related experience.
10+ years of marketing and communications experience, covering areas such as strategy, branding, website content, and/or public relations required.
Ability to take knowledge and transform it into exciting and useful messages, and disseminate it to the right audiences through the best distribution channels.
Experience in the pharmaceutical or CRO industry a must!
Excellent Internet, verbal & written communication skills are highly desired.
Ability to anticipate and effectively resolve potential problems and client demands.
Exhibits an attention to detail, high energy, flexibility, and the ability to multi-task.
Highly collaborative style; experience developing and implementing communications strategies.
Proficiency with MS Office applications.
Works well in a fast-paced environment.
Excellent organizational, communication and project management skills.
Familiarity with current ISO 9001 and ISO 27001 standards preferred.
Familiarity with 21 CFR Part 11, FDA, and GCP requirements.
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