Job Information
UL, LLC Client Services Supervisor in Canton, Massachusetts
Coordinates the activities of direct reports to enhance communication, eliminate redundant efforts and to view opportunities to consolidate client services efforts.
Organizes and coordinates assigned client account work in a timely and profitable manner.
Prepares client proposals, report, specifications, technical information, etc.
Provides technical consulting services to clients.
Follows up on inquiry calls; respond to specific client inquiries promptly and professionally.
Participates in trade shows and technical conferences.
Works with business support to bill clients in a timely, concise and profitable manner.
Provides technical support to in house employees as required.
Maintains up to date knowledge of regulations and product expertise and utilize that knowledge to develop new business with clients.
Develops a competent team by overseeing the selection, development and training of team members.
Maintains an awareness of employee morale and institutes appropriate employee-relations activities.
Maintains an employee/team contingency and succession plan.
Manages the performance of team members.
Defines accountabilities.
Establishes performance objectives.
Establishes employee/team performance measures and goals in support of the global vision.
Provides career counseling, feedback and guidance.
Ensures understanding of and compliance with all established policies and requirements.
Read and follow the UL Solutions Code of Conduct and follow all physical and digital security practices.
Performs other duties as directed.
Bachelor's degree or equivalent experience required.
Customer service experience required.
Experience as a people leader highly preferred.
Working knowledge of Word, Excel, Internet, Access, e-mail and general computer proficiency required.
Salesforce experience highly preferred.
Demonstrated written and oral and interpersonal skills required.
Ability to work onsite in Lowell, AR a minimum of 3 days per week required.
A global leader in applied safety science, UL Solutions transforms safety, security, and sustainability challenges into opportunities for customers in more than 100 countries. UL Solutions delivers testing, inspection and certification services, together with software products and advisory offerings, that support our customers’ product innovation and business growth.
The UL Certification Marks serve as a recognized symbol of trust in our customers’ products and reflect an unwavering commitment to advancing our safety mission.
We help our customers innovate, launch new products and services, navigate global markets and complex supply chains, and grow sustainably and responsibly into the future.
From the adoption of electrification to the enablement of 5G and new mobility, we collectively look toward new frontiers, working for a safer world. Our science is your advantage.
Mission: Working for a safer world
UL LLC has been and will continue to be an equal opportunity employer. To assure full implementation of this equal employment policy, we will take steps to assure that:
Persons are recruited, hired, assigned and promoted without regard to race, color, age, sex or gender, sexual orientation, gender identity, gender expression, transgender status, religion, creed, national origin, ethnicity, citizenship, ancestry, disability, genetic information, military or veteran status, pregnancy, marital or familial status, or any other protected category under applicable law.