Student Veterans of America Jobs

Welcome to SVA’s jobs portal, your one-stop shop for finding the most up to date source of employment opportunities. We have partnered with the National Labor Exchange to provide you this information. You may be looking for part-time employment to supplement your income while you are in school. You might be looking for an internship to add experience to your resume. And you may be completing your training ready to start a new career. This site has all of those types of jobs.

Here are a few things you should know:
  • This site is mobile friendly. You do not need a log-in or password to access information.
  • Jobs on this site are original and unduplicated and come from three sources: the Federal government, state workforce agency job banks, and corporate career websites. All jobs are vetted to ensure there are no scams, training schemes, or phishing.
  • The site is refreshed daily to remove out-of-date content.
  • The newest jobs are listed first, so use the search features to match your interests. You can look for jobs in a specific geographical location, by title or keyword, or you can use the military crosswalk. You may want to do something different from your military career, but you undoubtedly have skills from that occupation that match to a civilian job.
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Massachusetts Institute of Technology Patient Experience Associate in Cambridge, Massachusetts

Patient Experience Associate

  • Job Number: 24418

  • Functional Area: Health Care

  • Department: MIT Health

  • School Area: Executive Vice President

  • Employment Type: Full-Time

  • Employment Category: Non-Exempt

  • Visa Sponsorship Available: No

  • Schedule:

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    Job Description

    PATIENT EXPERIENCE ASSOCIATE, MIT Health, to ensure the highest level of satisfaction and comfort for patients, engaging with patients in a friendly, compassionate, and professional manner, both in person, on the phone, and online; provide exceptional customer service, addressing patient inquiries and concerns, and perform service recovery whenever possible. Will collaborate and support projects and programs sponsored by the Patient Experience Team, including participation in team meetings, experience management program, patient education and outreach, and training and development sessions; assist in the management of patient relations data, including the documentation of complaints, resolution outcomes, and any follow-up actions taken; help keep accurate and comprehensive records in the patient relations tracking system for reporting and analysis purposes; conduct follow-up communications with patients to ensure that their concerns have been adequately addressed and resolved to their satisfaction and maintain open lines of communication to provide updates and address any additional questions that may arise.

    Job Requirements

    REQUIRED: High School diploma or equivalent required; at least 3 years of healthcare, administrative, or related experience; excellent communication skills, verbal and written; interpersonal skills and ability to empathize with patients' concerns; proficiency in computer applications and electronic health records systems; and ability to multitask, prioritize and work effectively in a fast-paced environment. PREFERRED: experience in customer service, healthcare, or related field. Job #24418-59/16/2024

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