Job Information
Florida Crystals Corporation Quality Assurance Manager - NRO (Multi-site) in Calumet, Illinois
ASR Group is the world’s largest refiner and marketer of cane sugar, with an annual production capacity of more than 6 million tons of sugar. The company produces a full line of grocery, industrial, food service and specialty sweetener products. Across North America, ASR Group owns and operates six sugar refineries, located in Louisiana, New York, California, Maryland, Canada and Mexico. In the European Union, the company owns and operates sugar refineries in England, Portugal. ASR Group also owns and operates mills in Mexico and Belize. The company’s brand portfolio includes the leading brands Domino®, C&H®, Redpath®, Tate & Lyle®, Lyle’s® and Sidul®.
POSITION SUMMARY
The primary responsibility of the Quality Assurance Manager is to effectively plan, coordinate, manage, and control all quality activities of 2 non-refining plant operations in Chicago. Responsibility includes the objective of acceptable product quality. The position reports to the Senior Quality Assurance Manager-NRO and will work closely with the local Management Teams leading the non-refining operations in Chicago and Calumet.
SUPERVISORY RESPONSIBILITY
3 non-exempt Direct Reports
GEOGRAPHIC SCOPE
Chicago, IL
2905 S Western Ave, Chicago, IL 60608
2400 E 130th St, Chicago, IL 60633
TRAVEL
5% to 10% travel outside of geographic scope
2-3 day travel requirement between the two plants (based on business needs)
REQUIRED EDUCATION & WORK EXPERIENCE
Bachelor’s degree in a related discipline from an accredited college/university
3-5 years of applicable professional experience working with quality & food safety systems
least 3-5 years of supervisory/managerial experience in a manufacturing environment; experience supervising employees in a Quality Assurance department is preferred
Substantial experience working in an SQF/BRC and GFSI environment, HACCP, AIB, Food Safety
Experience in communicating with auditors and regulatory agencies
Successful record of passing audits of SQF/BRC and GFSI
HACCP and related food safety training
SQF and GFSI benchmarked standard training
Knowledge of Quality Assurance/Control practices and procedures
Knowledge of Calibration of equipment
Lead Auditor Certification in a GFSI Certification Scheme
PREFERRED EDUCATION & WORK EXPERIENCE
Advanced degree in a related field of discipline from an accredited college university is preferred
POSITION RESPONSIBILITIES
Determine the long-range needs of the department develop plans and implement solutions
Implement ongoing quality improvement processes working with interdepartmental teams
Oversee internal food safety/quality assurance audits (HACCP, GMP’s, pest control, product recall, production codes, finished product review/release, calibration of critical instruments, etc.) including internal and external facility sites
Manage and lead SQF/GFSI programs, including development, audits, training, team building, and sustainability
Oversee statistical analysis of data, including basic graphs, Pareto charts, and SPC charts as needed
Ensure timely completion of testing of materials and product samples
Develop and lead employees in the transition to a culture of accountability
Give feedback as necessary in accordance with established plant policies and procedures while maintaining a high level of fairness and uniformity
Initiate CAPA’s and follow-up to closing with any root cause findings
Interact with customers on opportunities and complaints. Represent the company positively with customers.
Ensure compliance with all applicable federal and state regulations and company policies
Conduct performance evaluations on a timely basis and establish performance goals. Develop direct reports and successors
Provide effective communication regarding issues, objectives, initiatives, and performance to plan
Performs other duties as assigned
ESSENTIAL ABILITIES & CRITICAL SKILLS
Ability to analyze complex information and perform root cause analysis
Ability to recognize areas for Continuous Improvement strategies; recommend and implement CI strategies as assigned
Ability to utilize ERP information and analyze results
Ability to maintain confidentiality of proprietary business information at all times
Ability to effectively manage time, including the ability to prioritize, work within assigned deadlines, and work independently or collaboratively to accomplish organizational objectives
Ability to manage multiple tasks and projects while maintaining quality & accuracy standards
Ability to utilize Microsoft Office Suite, specifically Excel, Word, and Outlook on an Advanced Level
Ability to communicate in a clear and concise manner both verbally and in writing, fostering strong lines of communication across the business
Ability to troubleshoot quality issues on dry packaging lines
Quality Management
Risk Management
Planning & Scheduling
Problem-Solving
Analytical Thinking
PERSONAL ATTRIBUTES
Managing Complexity- Keeping focused on key objectives and results when addressing the details of a situation. Making timely decisions using available facts in ambiguous situations.
Change Management- Challenges the status quo; encourages people to question existing methods, practices, and assumptions. Responds positively and enthusiastically to novel ideas and suggestions; supports people in their efforts to try new things; seeks ways to implement new ideas. Coordinated, structured period of transition from one situation to another in order to achieve sustainable positive outcome.
Regulatory Matters- Demonstrates understanding of regulatory and compliance requirements for area of responsibility, which will include the countires in which the product is both made and sold.
Working with Ambiguity- Achieves forward progress in the face of poorly defined situations and/or unclear goals; able to work effectively with limited or partial information.
Accountability: Takes accountability for delivering on commitments; owns mistakes and uses them as opportunities for learning and development; openly discusses his/her actions and their consequences both good and bad.
Credibility - Adheres to a set of core values that are represented in decisions and actions. Does the right thing, even when it is difficult. Demonstrates technical proficiency, reliable customer service and delivery of results in supporting clients; speaks with authority and is respected by others; maintains objectivity in dealing with issues. Removes/ minimizes bias from decisions.
Quality Management- Knowledge and application of food industry quality systems; Knowledge and application of procedures required for testing food quality.
Acting with Integrity: Clearly states goals and beliefs; lets people know his/her true intentions; does what he she said they would do; follows through on commitments; Understands and follows company policies
Communication & Interpersonal Skills: Expresses ideas and information in a clear and concise manner; tailors message to fit the interests and needs of the audience; delivers information in a manner that is interesting and compelling to the listener
Energy & Initiative: Takes action on his/her own without being prompted; handles problems independently; able to resolve issues without relying on extensive help from others; does more than is expected or asked; asserts one's influence over events to achieve goals
Judgment & Decision-Making: Bases decisions on a systematic review of relevant facts and information; avoids making assumptions or rushing to judgment; provides clear rationale for decisions
Customer Orientation – Addressing internal and/or external customer needs by providing and delivering professional, helpful, high quality service and support
We are an equal opportunity employer. We do not discriminate on the basis of race, color, creed, religion, gender, sexual orientation, gender identity, age, national origin, disability, veteran status or any other category protected under federal, state, or local law. All employment is decided on the basis of qualifications, merit, and business need.