Student Veterans of America Jobs

Welcome to SVA’s jobs portal, your one-stop shop for finding the most up to date source of employment opportunities. We have partnered with the National Labor Exchange to provide you this information. You may be looking for part-time employment to supplement your income while you are in school. You might be looking for an internship to add experience to your resume. And you may be completing your training ready to start a new career. This site has all of those types of jobs.

Here are a few things you should know:
  • This site is mobile friendly. You do not need a log-in or password to access information.
  • Jobs on this site are original and unduplicated and come from three sources: the Federal government, state workforce agency job banks, and corporate career websites. All jobs are vetted to ensure there are no scams, training schemes, or phishing.
  • The site is refreshed daily to remove out-of-date content.
  • The newest jobs are listed first, so use the search features to match your interests. You can look for jobs in a specific geographical location, by title or keyword, or you can use the military crosswalk. You may want to do something different from your military career, but you undoubtedly have skills from that occupation that match to a civilian job.
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OSI Digital Field Desktop Support Tech in California City, California

Position Title: Field Desktop Support Technician (End User Computing)

Location: California City, CA - Onsite 5 days a week

Role: Contract

Job Description:

OSI Digital is seeking an experienced Field Desktop Support Technician with a focus on End User Computing to provide operational support. This position involves overseeing the day-to-day activities of the Deskside Support team and serving as a liaison between customers and various departments. The successful candidate will be expected to manage service delivery metrics, identify and resolve issues, and ensure high levels of customer satisfaction.

Responsibilities:

  • Manage End User Computing and Desktop service operations with a minimum of 10 years of IT Services Management experience.

  • Handle daily operations independently with minimal supervision.

  • Conduct performance reviews and report handling with clients.

  • Maintain a high-level understanding of Desktop Support technology and infrastructure components.

  • Demonstrate strong customer service skills and manage key stakeholders effectively.

  • Communicate challenges and solutions clearly to the business.

  • Extensive experience within Managed Service Operations.

  • Proficient in ITIL Service Management Lifecycle framework.

    Essential Technical Duties:

  • Provide onsite operational and technical support to meet specified SLAs.

  • Resolve incidents and troubleshoot problems associated with End User Computing (EUC) equipment.

  • Support mobile device maintenance and configuration.

  • Install, upgrade, and repair EUC equipment, including desktops, laptops, and peripherals.

  • Manage network printers and scanner connectivity, including IP addressing and Secure Print.

  • Offer VIP support for various devices and ensure robust SLA management.

  • Use problem management databases like Zendesk to track customer interactions.

  • Deliver regular updates to both technical and non-technical team members and customers.

    Job Requirements/Qualifications:

  • 10+ years of related experience in IT support and operations.

  • Strong proficiency in using ITSM tools, PowerPoint, and Excel for presentations and data analysis.

  • Expertise in imaging tools (WDS/WDT) and upgrading to Windows 10/11.

  • A+ Certification preferred; Microsoft MCA or MTA certification preferred.

  • Knowledge of ITIL framework; certification is a plus but not required.

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