Job Information
Lenovo Technical Support Engineer in Cairo, Egypt
Technical Support Engineer
General Information
Req #
WD00066682
Country/Region:
Egypt
State:
Cairo
City:
Cairo
Date:
Tuesday, July 2, 2024
Working time:
Full-time
Additional Locations :
- Egypt - Cairo
Why Work at Lenovo
We are Lenovo. We do what we say. We own what we do. We WOW our customers.
Lenovo is a US$62 billion revenue global technology powerhouse, ranked #217 in the Fortune Global 500, employing 77,000 people around the world, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver smarter technology for all, Lenovo has built on its success as the world’s largest PC company by further expanding into growth areas that fuel the advancement of ‘New IT’ technologies (client, edge, cloud, network, and intelligence) including server, storage, mobile, software, solutions, and services.
This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com , and read about the latest news via ourStoryHub (https://news.lenovo.com/) .
Description and Requirements
At Lenovo we are looking for a new Technical Support Engineer .
What You will do:
Generate repair quality reports based upon data analysis
Monitor outgoing quality control at third party repair facilities
Manage quality escalation issues
Drive on-going product improvements with development engineering & product quality
Implement plans for new product launches
Support for test & programming stations used at Service Centers
Establishing and supporting asset (PCBa & component level) recovery initiatives within region
Provide new product introduction training to the Service Centers.
What we expect from You:
B.S. in Engineering (Production / Industrial / Mechanical / Electrical Preferred)
5+ Years of experience in either Manufacturing or Post Sales Service of smartphones or electronic devices
Excellent Data Analysis Skills
Process & Quality Control Methodology experience
Fluent in English
Preferred Qualifications:
Excellent verbal and written communication skills
Third Party Company management experience, covering Production, Quality or Process areas
Problem Solving Experience
Process & Quality Control Methodology experience
Project Management Experience will be a plus
What we offer You:
Medical & Life Insurance
Mobile Allowance
Employee Referral Bonus
Children of Lenovo Employees Scholarship Program
Employee Assistance Program, e.g., for health, legal & financial consultancy
Internal E-learning Development Platform Available for Employees
You will report to SSG (Solutions & Services Group) organization structure.
SSG has been focusing on the expanding IT service market, especially the digital workplace services opportunity, the growing demand for aaS (as a Service) model, and customers’ stronger preference for sustainability services. Meanwhile, SSG has continued to invest in software tools, platforms, and repeatable vertical solutions with our own IP, and focus on vertical solutions in manufacturing, retail, healthcare, education, and Smart City. We are expanding TruScale as a Service to include Digital Workplace Solutions, developing our Hybrid Cloud solutions, and exploring Metaverse solutions.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.
Additional Locations :
Egypt - Cairo
Egypt
Egypt - Cairo