Student Veterans of America Jobs

Welcome to SVA’s jobs portal, your one-stop shop for finding the most up to date source of employment opportunities. We have partnered with the National Labor Exchange to provide you this information. You may be looking for part-time employment to supplement your income while you are in school. You might be looking for an internship to add experience to your resume. And you may be completing your training ready to start a new career. This site has all of those types of jobs.

Here are a few things you should know:
  • This site is mobile friendly. You do not need a log-in or password to access information.
  • Jobs on this site are original and unduplicated and come from three sources: the Federal government, state workforce agency job banks, and corporate career websites. All jobs are vetted to ensure there are no scams, training schemes, or phishing.
  • The site is refreshed daily to remove out-of-date content.
  • The newest jobs are listed first, so use the search features to match your interests. You can look for jobs in a specific geographical location, by title or keyword, or you can use the military crosswalk. You may want to do something different from your military career, but you undoubtedly have skills from that occupation that match to a civilian job.
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Job Information

Nestle Contact Center Agent - French Speaker in Cairo, Egypt

Contact Center Agent (French Speaker)

POSITION SNAPSHOT

Location: Nestlé Business Services Cairo Company: Nestlé Egypt

Full-time/ Hybrid Model

POSITION SUMMARY

  • Provide timely resolution of all queries (Human Resources & Financial Services - Vendor Services related) based on both telephonic and non-telephonic contacts and execute the support model of the NBS Contact Center

  • Ensure the accuracy and timeliness of services delivered to employees is following Service Level Agreements

  • Support Total Service Quality levels to the Stakeholders, adhering to E2E standardization.

A DAY IN THE LIFE …

  • Execute the standard support model for both Tier 1 and Tier 2 contacts for both telephonic and non-telephonic contacts.

  • Provide direct support on guidelines, procedures, deep knowledge transfer on the process, E2E view, status of requests, KPIs, SLAs, help chain, data standards

  • Dispatch of Tier 2 queries to the right stakeholders and timely closure of tickets

  • Execute operational delivery of all activities of the contact center and ensure the execution of the Contact Center Support Model for all service lines, both H2R & S2P (Vendor Services) within the service delivery framework of H2R.

  • Provide inputs to manage risks, issues, escalations and change in a cost-effective and timely manner to deliver the agreed KPIs and SLAs for all Contact Center services.

  • Support NCE process improvement initiatives through regular operational reviews

  • Provide support in the generation and publication of all relevant reports and analytics

  • Perform periodic activity-relevant reviews with the different streams

  • Contribute to Continuous Improvement programs and standardization of processes across all markets in scope, whenever possible

ARE YOU A FIT?

  • Bachelor’s degree in a relevant field

  • English and French Speakers

  • Listening, verbal, and written communication skills

  • Service Oriented

  • Proficient in MS Office

  • Strong Analytical Skills

  • Detail Oriented and Organized

  • Ability to work in a challenging environment

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