IHG Duty Manager - Holiday Inn Cairns Harbourside in Cairns, Australia


At Holiday Inn ® Hotels & Resorts our job is to bring the joy of travel to everyone. That’s where you come in. When you’re part of the Holiday Inn Hotels & Resorts brand you’re more than just a job title.

At Holiday Inn we look for people who are friendly, welcoming and full of life; people who are always finding ways to make every guest’s experience an enjoyable one.

Holiday Inn Cairns Harbourside is ideally located on the Cairns Esplanade and not only offers beautiful views over Trinity Bay, lush parklands and mountain views, it also offers easy access to the best of Cairns and its surrounds.

Join us as a Duty Manager at Holiday Inn Cairns Harbourside. You'll have ambition, talent and obviously some key skills. Because, for this vital role, reporting to the Front Office Manager, you'll be involved in all matters affecting our guest experience to ensure our key markets receive prompt attention and personal recognition throughout the hotel.

In addition, you'll lead our Guest Services Agents to respond to guest needs and the proactive resolution of any issue that may arise. You will ensure our Front Office team has all the information they need to do their job by conducting daily departmental briefings, proactively developing your team and providing input for regular Front Office meetings. You will be the key point of contact within the property and be fully conversant with all hotel emergency procedures.


Ideally, you'll have a minimum of 3 years experience in a hotel Front Office department, with a minimum 1 year experience as a team leader, shift leader, assistant manager or duty manager. You'll have excellent customer relations, problem solving and time management skills, and have a working knowledge of hotel property management systems such as Opera.

In return for your hard work, you can look forward to a highly competitive salary and benefits package – including uniforms and discounted hotel accommodation worldwide. What’s more, because your career will be as unique as you are, we’ll give you all the tailored support you need to make a great start, be involved and grow.

And because the Holiday Inn Hotels & Resorts brand belongs to the IHG ® family of brands, you’ll also benefit from all of the opportunities that come from being part of a successful, global hospitality company with over 5,000 hotels in over 100 countries around the world.

So whoever you are, whatever you love doing, bring your passion to Holiday Inn and IHG and we’ll make sure you’ll have Room to be yourself. Find out more about joining us today by going to careers.ihg at http://www.careers.ihg/ .com

You must meet the legal requirements to work in Australia.

Job: Reception

Location: Australia-Cairns

Requisition ID: CAI000921