Job Information
Marvell Semiconductor, Inc. Desktop Support Technician L2 in Burlington, Vermont
This job was posted by https://www.vermontjoblink.com : For more information, please see: https://www.vermontjoblink.com/jobs/1124839 As a Level 2 Desktop Support you are responsible for supporting client technology and services located onsite at the customer location. This includes but not limited to desktop/laptop break/fix, re-imaging, troubleshooting, desk & mobile phone support and Audio/Visual & physical conference room support technologies. This is an internal end user employee facing role where your skills at maintaining and developing relationships with internal users and executive staff is crucial.
Plan, design, implement, and support hardware and software installation projects
Analyze, test, and debug compute device systems
Customize systems for specific functional areas or unique user needs
Laptop/Desktop Break-Fix, Remote Desktop Support, Remote Office on-site Travel
Support OS, variety of applications, security agents/services, and hardware issues for users (MAC OS, Windows, IOS, Android)
Work with IT Infrastructure teams to setup and maintain existing infrastructure environments and assist with local changes
Provide user training and education
Re-imaging with data transfer a requirement
New HW delivery and setup. May require lifting of boxes and compute HW in addition to installation under desks
Printer installation and troubleshooting
Problem diagnosis and resolution
Ensure client satisfaction and client management
Provide user training and education
Reporting to customers and management on status, resource needs, and projected outcomes
Mentorship and training of junior Regional IT Specialists by more senior members of the team on processes and tools
Project management