Student Veterans of America Jobs

Welcome to SVA’s jobs portal, your one-stop shop for finding the most up to date source of employment opportunities. We have partnered with the National Labor Exchange to provide you this information. You may be looking for part-time employment to supplement your income while you are in school. You might be looking for an internship to add experience to your resume. And you may be completing your training ready to start a new career. This site has all of those types of jobs.

Here are a few things you should know:
  • This site is mobile friendly. You do not need a log-in or password to access information.
  • Jobs on this site are original and unduplicated and come from three sources: the Federal government, state workforce agency job banks, and corporate career websites. All jobs are vetted to ensure there are no scams, training schemes, or phishing.
  • The site is refreshed daily to remove out-of-date content.
  • The newest jobs are listed first, so use the search features to match your interests. You can look for jobs in a specific geographical location, by title or keyword, or you can use the military crosswalk. You may want to do something different from your military career, but you undoubtedly have skills from that occupation that match to a civilian job.
Home View All Jobs (2,285,406)

Job Information

Catholic Health Patient Experience Specialist Scheduling Reg Ref Mgmt I in Buffalo, New York

Salary: 15.81-23.71 USD

Facility: Administrative Regional Training Cntr

Shift: Shift 1

Status: Full Time FTE: 1.000000

Bargaining Unit: ACE Associates

Exempt from Overtime: Exempt: No

Work Schedule: Days

Hours:

M-F, 7a-5p variable with hybrid remote option after successful completion of probationary period. Must be punctual and on-time as well as adheres to the company's time and attendance policy.

Summary:

The primary responsibility of a Patient Experience Specialist is to represent Catholic Health (CH) to our consumers in a friendly, positive, and effective manner. Expectations of this role include providing exceptional customer service, striving to anticipate and meet the needs of consumers, treating all consumers and colleagues with dignity and respect, and working collaboratively with colleagues to achieve quality and performance standards. The Patient Experience Specialist performs specialized functions for patients by handling calls and inquiries into the Contact Center, ensures all patient inquiries are addressed and resolved in a compassionate and timely manner, and is well versed in basic aspects of patient registration and scheduling. The Patient Experience Specialist maintains a working knowledge of Catholic Health service offerings, service workflows, and contact center technologies necessary to perform all job junctions. Collaborates with Clinical Teams, Revenue Cycle Teams, and IT associates.

Responsibilities:

EDUCATION

  • High School diploma or equivalent required

EXPERIENCE

  • Customer service experience preferred

  • Knowledge of Healthcare and medical terminology preferred

  • Experience in Contact Centers preferred

KNOWLEDGE, SKILL AND ABILITY

  • Possesses basic customer service skills and empathy while interacting with patients

  • Demonstrates excellent, active listening skills

  • Shows comfort with Microsoft Word and Excel

  • Works well with computers and possesses good typing skills, at a speed of 45 words per minute, at minimum

  • Demonstrates a personal commitment to promoting high performance

  • Strives for continuous improvement

  • Maintains high energy and a positive attitude

  • Excellent time management, organizational and problem-solving skills

  • Strong oral and written communication skills

  • Thinks quickly and uses appropriate judgment

  • Demonstrates diplomacy and patience while interacting with consumers and colleagues

  • Demonstrates regular, consistent and punctual attendance

  • Must be able to work variable schedules

  • Able to interact with staff, colleagues and stakeholders in a respectful manner

  • Maintains a neat and professional appearance

WORKING CONDITIONS:

ENVIRONMENT

  • Normal heat, light space, and safe working environment; typical of most office jobs

    REQNUMBER: 28415

DirectEmployers